Associate Account Manager

Associate Account Manager

As an Associate Account Manager, you will play a key role in delivering exceptional client experiences by serving as a trusted partner and primary point of contact for assigned clients. In this dynamic, client-facing role, you will coordinate project activities, manage timelines, and collaborate with cross-functional teams to ensure high-quality deliverables are completed accurately and on schedule. You will build strong relationships with clients, vendors, and internal stakeholders while providing proactive communication and support throughout the project lifecycle.

The ideal candidate is highly organized, detail-oriented, and passionate about customer success. You will help drive project execution, monitor schedules and budgets, troubleshoot client concerns, and identify opportunities to enhance processes and improve the overall client experience. This is an excellent opportunity for a motivated professional to develop skills in Yardi's Listing Content Platform (LCP) solutions while making a meaningful impact on client satisfaction and project success.

What You'll Do:

• Serve as the primary point of contact for multifamily property clients, building strong relationships and ensuring a high level of customer satisfaction throughout each project.
• Coordinate visual marketing projects, including photography, virtual tours, 3D content, video, and other LCP Media solutions, from planning through final delivery.
• Partner with clients, internal teams, and external vendors to manage project requirements, schedules, deliverables, timelines, and budgets to ensure successful project execution.
• Provide proactive project updates, address client questions and changes, and help resolve issues to keep projects on track and aligned with client expectations.
• Ensure all deliverables are completed accurately, on time, and in support of clients' leasing and marketing objectives while maintaining exceptional attention to detail and quality standards.

Who You Are:

• Associate's degree or an equivalent combination of education and experience
• One plus (1+) years of relevant client service, account management, project coordination, or related experience
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent attention to detail and commitment to accuracy
• Client-centered focus and strong customer service skills
• Ability to establish cooperative working relationships with clients, vendors, and employees at all levels
• Ability to adapt to changing client and project requirements
• Proficiency with Microsoft Office 365
• Familiarity with client relationship management (CRM), project management, or similar business systems

Ideal to Have:

• Prior account management, client service, or project coordination experience
• Project scheduling experience
• Experience coordinating projects involving multiple internal teams and external vendors
• Experience working with virtual marketing, photography, digital media, real estate, or related services

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Annual Salary Range: $30.76 - $34.61

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets