Customer Support Representative

Virtual Vocations Inc

Seeking dedicated Tier I Customer Support Representatives for a remote, full-time position, who will respond to customer inquiries, troubleshoot technical issues, and document interactions in a ticketing system while ensuring high levels of customer satisfaction. Key responsibilities: Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems Diagnose and resolve basic to intermediate technical problems according to established procedures Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system Required qualifications: High School Diploma or GED required 3-5 years of experience in customer service or technical support Experience with help desk ticketing systems and remote support tools Background in supporting hardware, software, or IT services preferred Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) within 6 months of employment

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Vacancy posted 3 days ago

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