Service Technician and Sales

Job Description

Job Description

Description:

We are looking for an experienced technician that lives in and knows the Augusta area, presents well in front of the customer, and has a sales acumen. This technician will not only complete technical duties but will support our sales team on sales calls and surveys as we continue to grow our foot print in the region.

The Service Technician reports to the operations manager/service manager and represents Maxair by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer’s location. Service technicians work closely with the dispatcher and their Area Team Leader for daily assignments, materials acquisition, and weekly scheduling. In this position you will establish and maintain a positive relationship with customers, vendors and co-workers through effective oral and written communication skills via phone, computer, and face to face. You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems and needed or requested by customers. Communicating with customers and/or Project Mangers regarding inspection/service findings is required. Job stress will range from moderate to extreme, with an average day being moderately stressful.

1. Safely perform preventative maintenance visits to Maxair customers, servicing a variety of HVAC equipment including split systems, water source heat pumps, rooftop units, computer room air conditioners, mini-split systems, packaged systems, and more.

2. Safely perform emergency service visits to Maxair customers as well as new customers.

3. Purchase required material from supply house, using Maxair PO system, and submitting weekly receipts.

4. Complete all required paperwork in a timely and accurate manner.

5. Communicate regularly with Maxair dispatcher to receive daily assignments and report completion.

6. Communicate regularly with assigned Area Team Leader with any technical or customer issues.

7. Communicate with Maxair service sales personnel to support repair quotes, new maintenance agreement quotes, and other customer needs.

8. Maintain the equipment and inventory in your truck for maximum efficiency.

9. Displays team effort and dedication to customer by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays. Participate in an on-call technician rotation schedule that includes nights, weekends and holidays. (All Journeymen plus late apprentices with Operations Manager explicit approval)

10. Support Maxair financial goals and initiatives to achieve them

11. Conform with Maxair policies and procedures at all times

12. Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

13. Exhibit professional conduct at all times, whether at the job site or driving company vehicles.

14. Maintain any necessary licenses or certifications which may apply.

15. Attend required department meetings.

16. Attend company or vendor training as required.

17. Work with and train any HVAC helpers which may be assigned to work with you.