Austin 21 (Bee Cave) Grocery - Overnight Stock Controller - Full time

Responsibilities

Job Summary: As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.

Key Responsibilities & Essential Functions:
• Management / Training:

• Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager
• Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader
• Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance
• Coaches / develops Partners; assists with new hire onboarding and training
• Gives input on writing schedules; reports out on overnight time and attendance
• Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
• Uses technology and data to manage inventory and in-stocks
• Complies with departmental SOPs and store operating procedures; ensures other Partners comply
• Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock)
• Leads to / trains on 100% in-stocks, rotation, and fully-filled displays
• Communicates with DSD vendors
• Loads, unloads, and moves heavy, bulky products
• Will perform Night Stocker duties

• Customer Service:

• Provides excellent customer service; models / coaches on superior customer service and hospitality
• Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems
• Merchandises products effectively

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

• 3+ months of experience in stocking or customer service - Required
• Experience leading an overnight team, or large teams in other areas of the business - Preferred

Knowledge/Skills/Abilities:

• Understanding of technology - Required
• Strong communication, interpersonal, and customer service skills - Required
• Ability to communicate with team, including verbal and written communication skills - Required
• Ability to work overnight schedules - Required
• Ability to operate pallet jack / baler - Required
• Ability to work well with others - Required
• Ability to manage multiple priorities and shift focus between tasks - Required
• Ability to plan, prioritize, and delegate as work changes - Required
• Ability to anticipate change and plan for execution accordingly - Required
• Ability to remain adaptable and help others through change - Required
• Motivation to grow and learn with the company - Required
• High energy level and stamina; ability to work in a fast-paced environment - Required
• Someone who enjoys working overnight shifts, and thrives working with others - Required
• Adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well - Required

Education:

Licenses/Certifications:

• Completion of forklift / power jack training - Required

Physical Demands & Working Conditions:

• Work in a fast-paced environment
• Perform the following, based on your department
• Grocery:
  *Constantly reach at waist, grasp
  * Frequently stand, walk, bend
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions
  * Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs
• Drugstore:
  * Constantly reach at waist, grasp
  * Frequently stand, walk
  * Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  * Occasionally be exposed to loud noise, ambient temperatures, and wet conditions
  * Demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2019