Service Advisor Fairfield Auto Mall Fairfield, ohio

Service Advisor Fairfield Auto Mall Fairfield, ohio

Jeff Wyler Fairfield Auto Mall is "Now Hiring" Service Advisors!

A Service Advisor at Jeff Wyler Fairfield Auto Mall serves as the primary liaison between customers and the service department.

Key Responsibilities

• Greet customers and determine their service or repair needs.
• Listen to customer concerns and document them accurately on repair orders.
• Prepare estimates for labor, parts, and service costs.
• Explain inspection results and recommend maintenance or repairs.
• Obtain customer authorization for additional work.
• Schedule service appointments.
• Monitor repair progress and keep customers updated.
• Explain completed work and review charges when customers pick up their vehicles.
• Handle customer complaints and resolve service issues.
• Maintain high customer satisfaction scores.
• Coordinate with technicians, dispatchers, and parts personnel

Qualifications

• Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced dealership environment.
• Professional appearance and demeanor.
• Valid driver's license and clean driving record.
• High school diploma or GED.
• Ability to pass background checks, MVR review, and drug screening.