HVAC Service Dispatcher

Job Description

Job Description

HVAC Service Dispatcher

Location: Twin Falls, ID

Pay: $15.00 - $20.00 per hour, based on experience

Schedule: Monday-Friday | 7:30 AM-5:00 PM, with occasional overtime as needed

At Terry's Heating & Air Conditioning , we value each of our employees, celebrate their success, and invest in their future. Since 1977, we have proudly served the Twin Falls community with trusted heating, cooling, and home service solutions built on quality workmanship, customer care, and long-term team development.

We are currently seeking an HVAC Service Dispatcher to join our growing office team. This is an excellent opportunity for someone looking to build a long-term career in the HVAC or home service industry while gaining valuable experience in customer service, scheduling, and operational coordination.

If you are highly organized, enjoy helping customers, and thrive in a fast-paced office environment, we provide the training and support needed to help you succeed.

Why Work With Us:

• Health Benefits • Paid time off and Holidays • 401(k) with up to 4% company match • Paid training and career development • Stable, year-round employment • Growth and advancement opportunities • Family-oriented, team-focused culture • Established company with long-term career potential

What You'll Do:

• Answer incoming customer calls and assist with scheduling service appointments

• Support daily scheduling and dispatch coordination

• Communicate appointment updates clearly with customers

• Maintain accurate customer records and service information

• Schedule return visits and support follow-up communication

• Help manage maintenance agreements and service reminders

• Learn HVAC service processes, terminology, and scheduling systems

• Support office operations while delivering excellent customer service

Qualifications:

• Strong customer service and communication skills

• Excellent organizational and multitasking abilities

• Basic computer skills and comfort with learning scheduling software

• Positive attitude and willingness to learn

• Administrative, customer service, call center, or scheduling experience is a plus

• HVAC or dispatch experience is helpful but not required

• Ability to remain calm and professional in a fast-paced environment

Ideal Candidate:

• Highly dependable and detail-oriented

• Friendly and professional with customers and team members

• Interested in long-term career growth

• Strong problem-solving mindset

• Coachable and eager to develop industry-specific knowledge

This is a fantastic opportunity to join a trusted local company, gain hands-on experience, and build a stable career path in the HVAC industry. At Terry's Heating & Air Conditioning, we are committed to helping motivated individuals grow professionally while becoming an essential part of our long-term success.