Director, Product Management - Data

About Invoca:

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created. Invoca's AI vision centers on using trustworthy, first‑party data to deliver intelligent, authentic, and empathetic AI — connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

The Opportunity: Build the Data Foundation Behind Agentic AI

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth.

By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale.

Agents are becoming the primary consumer of Invoca's data. What an agent knows about a business, a customer, and a consumer determines whether it performs or fails. As a Director of Product, Data, you will own the data layer that makes Invoca's AI Agents smarter, from the platform that ingests and standardizes data, to the consumer profile and knowledge services that give agents context, to the insights that drive action inside the product.

This is a player‑coach role. You will personally own the Data Platform product vision and roadmap, and lead two Product Managers who own Consumer Profile and Knowledge & Context Services, and Data Visualization and Insights.

The Data and Intelligence Product Team

The Data and Intelligence Product team builds the data foundation that every Invoca product, AI Agent, and customer workflow runs on. The team works across engineering, AI, and the other product teams that own the customer experience, and is accountable for the following domains:

• Data Platform: ingestion, pipelines, data standardization, and the infrastructure that makes trustworthy data available to every downstream product and agent

• Data Intelligence: own the data intelligence products that other teams and customers use to build unique experiences on top of Invoca data to power AI Agent context, insights on operational workflows, co‑pilot experiences.

• Consumer Profile and Knowledge & Context Services: the unified consumer and brand profile, plus how knowledge, marketing data fields, consumer context, and conversation state are extracted, stored, evaluated, and delivered to human and AI agents

• Data Visualization and Insights: analytics and insights built to drive outcomes and actions, not just reports, including in‑platform agentic workflows triggered by data results and correlations

The Data and Intelligence Product Team measures success by agent quality, speed to value for product teams building on Invoca data, customer trust in how their data is used, customer actions driven by insights and ultimately driving new revenue opportunities for our customers

Your Role and Impact

You will own the product vision and roadmap for the Data & Intelligence Product Team and act as its hands‑on PM, while managing two PMs who own the other domains. You will set one strategy across all three teams so they operate as a single system: data comes in standardized, becomes consumer and business context for agents, and returns to customers as insight that drives action.

You will partner closely with engineering, AI engineering, data science, and security, and with the product teams and GTM leaders who depend on this data. You report to the EVP of Product.

What You'll Be Doing

• Own the Data Platform directly: set the roadmap for ingestion, standardization, pipelines, data quality, and governance, and make the hard tradeoff calls yourself

• Lead and coach two PMs: set direction, unblock decisions, and develop their judgment in Consumer Profile and Knowledge & Context Services, and in Data Visualization and Insights

• Set one data strategy across all three domains: a coherent path from raw data to agent context to customer action, rather than three separate roadmaps

• Define context engineering foundations: how knowledge, marketing data fields, consumer context, and conversation state are assembled into what an agent actually sees, and who owns each piece

• Shape the unified consumer profile: define what Invoca knows about a consumer, how it is stored, and how it is used safely across channels

• Own existing AI recommendations for AI Agents: build new intelligence products that have direct impact on how AI Agents, humans or brands act on consumer journeys

• Move analytics from reporting to action: guide the move from dashboards to insights and in‑platform agentic workflows that act on data results

• Architect data contracts: schemas, APIs, and standards that make data portable, governable, and reusable across products and agents

• Make data measurable for AI: partner with AI engineering on evaluation of knowledge extraction, retrieval, and context quality

• Enforce governance: privacy, consent, multi‑tenant isolation, auditability, and data scoping rules for agents

• Drive adoption: paved roads and shared components so product teams ship data‑driven and agentic experiences faster

• Represent Data to executive leadership: translate platform investment into business outcomes

What You'll Bring

• 10+ years in product management, including direct experience managing PMs, and a track record of staying hands‑on with the hardest problems in your own domain

• Hands‑on experience owning a data platform product: ingestion, pipelines, data modeling, data quality, and governance at scale

• Fluency with the modern AI and agent data stack: retrieval, vector stores, memory, knowledge extraction, evaluation methods, and context engineering, with a clear point of view on using data as a competitive advantage for agents

• Experience with customer or consumer data products such as a CDP, identity resolution, or a unified profile

• Experience building analytics or insights products focused on driving customer outcomes, ideally with AI‑driven or agentic workflows

• Demonstrated experience defining data contracts: schemas, APIs, versioning, and lifecycle management

• Experience in enterprise, multi‑tenant environments where privacy, consent, security, and compliance are core constraints

• Background in engineering, computer science, or equivalent hands‑on experience building complex data systems

• Track record of taking ownership of an ambiguous, fragmented, or underperforming area and establishing clear direction

• Exceptional communication skills: able to align engineering, AI, product, and GTM stakeholders and present strategy to executives

• Bachelor's or Master's degree in Computer Science, Data Science, Business Administration, or a related field

Location: This is a remote‑first role. We are currently hiring in the following locations, however, we highly prefer candidates in the SF Bay Area, Seattle, Los Angeles, and San Diego

United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro

Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required.

Compensation, Benefits & Perks:

At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment.

Compensation

• Base Salary: $250,000-$325,000*

• Variable Compensation: Bonus and/or commission eligibility, where applicable.

• Equity: All employees are invited to share in Invoca's success through our stock option program.

*Actual compensation will depend on factors including experience, skills, and location.

Benefits & Perks

Health & Wellbeing

• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.

• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).

• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.

Time Away

• Flexible Time Off – We encourage a healthy work‑life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.

• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.

• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*

• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.*

Growth & Career

• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.

• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.

Financial Benefits

• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*

Recognition & Community

• Recognition Programs – We celebrate great work through company‑wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.

• InVacation (Sabbatical) – As a thank‑you to our long‑term team members, we offer a sabbatical after seven years of service.

*Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country‑specific offerings.