Client Services Rep

$68.94k - $90k

Trane Limited

Springdale, AR

# Client Services RepPresenta candidaturaremote type: Dal lunedì al giovedì, lavora in sede insieme ai tuoi colleghi. Il venerdì, scegli tu da dove lavorare, bilanciando le esigenze del tuo ruolo.locations: Springdale, Arkansastime type: Tempo pienoposted on: Offerta pubblicata oggijob requisition id: JR-11688Entra a far parte della nostra missione! In qualità di leader mondiale nella creazione di soluzioni climatiche confortevoli, sostenibili ed efficienti per edifici, abitazioni e trasporti, abbiamo la responsabilità di mettere il pianeta al primo posto. Per noi diTrane Technologies, e attraverso le nostre attività, tra cuiTraneeThermo KingLa sostenibilità non è solo il modo in cui facciamo business—è il nostro business. Hai il coraggio di guardare alle sfide del mondo e vedere possibilità di impatto? Vuoi contribuire a creare un futuro migliore? Se la risposta è sì, ti invitiamo a prendere in considerazione l’idea di unirti a noi per sfidare con audacia ciò che è possibile per un mondo sostenibile.Scopri i nostribeneficipensato per permetterti di eccellere sia sul lavoro che a casa.Andiamo avanti con determinazione.**Dove si trova il lavoro:**Dal lunedì al giovedì, lavora in sede insieme ai tuoi colleghi. Il venerdì, scegli tu da dove lavorare, bilanciando le esigenze del tuo ruolo.**What you will do:*** Responsible for client satisfaction, retention, and growth for assigned portfolio.* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.* Responsible for facilitation of the Service Linkage program.* Attends sales and client support development trainings.* Attends sales meetings.**Other Responsibilities:*** Prioritizes workload and client requests to ensure a positive client experience.* Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.* Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.* Adheres to health and safety policy, and other requirements relating to care of equipment.* Other responsibilities as required.**What you will bring:*** A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.* Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.* Knowledge of HVAC Systems is a plus.* Must be able to handle high-stress situations.* Must be able to communicate effectively in person, by phone and through written communication.* Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.* Proficient in Microsoft Office applications, particularly Excel and Word* Available for local travel.* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: + DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.* Able to work extended hours on occasions when required.**Fascia di retribuzione base annua o fascia di retribuzione base oraria:**$68,938.33 - $90,000.00**Tipo di compenso:**Stipendio**Idoneo per l’incentivo**No**Idoneo alla commissione sulle vendite**No**Dichiarazione di esclusione di responsabilità**Ci impegniamo a offrire una retribuzione competitiva per questa posizione, adattata a una varietà di fattori. La retribuzione effettiva dipenderà da elementi quali anzianità, merito, ubicazione geografica, formazione, esperienza, requisiti di viaggio e appartenenza sindacale. Il nostro intervallo retributivo è generalmente basato sulla media nazionale del paese. Inoltre, i benefit possono variare in base alla regione, all’allineamento aziendale, alla partecipazione sindacale e allo status del dipendente.**Fiorisci al lavoro e a casa:*** I benefici iniziano dal PRIMO GIORNO per te e la tua famiglia, inclusi assicurazione sanitaria e programmi di benessere olistico con generosi incentivi – OSIAMO PRENDERCI CURA!* I benefici per la crescita della famiglia includono copertura della fertilità e assistenza per adozione/surrogazione.* Contributo al 401K fino al 6%, più un contributo base aggiuntivo del 2% = fino all'8% di contributo dell'azienda.* Il congedo retribuito comprende 15 giorni di ferie, 9 festività pagate, 3 giorni festivi flessibili, congedo per malattia e opzioni aggiuntive per supportare il volontariato e il congedo parentale.* Opportunità educative e di formazione attraverso i programmi aziendali, oltre ad assistenza per le tasse universitarie e supporto per il rimborso dei debiti studenteschi.Disclaimer: L'offerta dei benefici può variare a seconda degli Accordi Collettivi e delle normative locali/statali. Ruolo Sensibile alla SicurezzaYesL’azienda identifica alcune posizioni come Sensibili alla Sicurezza. Le posizioni Sensibili alla Sicurezza possono richiedere il superamento di ulteriori test antidroga. Questa è una posizione Sensibile alla Sicurezza:Offriamo una retribuzione competitiva e un pacchetto completo di benefit e programmi. Siamo un datore di lavoro che garantisce pari opportunità; tutti i candidati qualificati saranno presi in considerazione per l’assunzione senza distinzione di razza, colore, religione, sesso, orientamento sessuale, identità di genere, origine nazionale, gravidanza, età, stato civile, disabilità, status di veterano protetto o qualsiasi altro status legalmente tutelato.
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Vacancy posted 2 days ago

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