Emergency Operations Center Specialist | Shift Work | Onsite Atlanta

Emergency Operations Center Specialist | Shift Work | Onsite Atlanta Location: United States, GA – Atlanta Full‑time / Part‑time: Full time Job Req: RQ219676 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: CDC Public Trust (NACI T1) Responsibilities Serve as the initial point of contact for CDC's emergency line, answering and triaging calls and emails across a wide range of public health and emergency topics. Log, route, and escalate inquiries in CDC systems (CDCReady and EOC databases) to ensure leadership and subject matter experts receive timely, accurate information. Support the Federal Duty Officer and incident management staff by preparing shift briefs, monitoring functional mailboxes, and assisting with reports. Provide professional, disciplined communication with callers – ranging from worried citizens to senior health officials. Contribute to the continuity of operations through clear shift handoffs, accurate documentation, and situational monitoring. Qualifications Required Education & Experience: High school diploma and 1+ year of customer service, help desk, call center, or emergency operations experience. Strong written and verbal communication skills with proven ability to follow standard operating procedures. Flexibility to support/provide backup coverage across shifts as needed (7am‑3pm, 3pm‑11pm, 11pm‑7am). Preferred: Prior experience in emergency management, 911 dispatch, EMS, military, law enforcement, or federal/state emergency operations. Familiarity with CDC operations or culture, or prior CDC/EOC experience. Bachelor's degree or equivalent work experience. Desire to grow in emergency management and build a career in public health. Benefits & Compensation Hourly rate between $23.30 – $28.75, based on experience and location. On‑site training at CDC EOC before assuming live responsibilities. 401(k) with company match. Health, dental, and vision plans. Paid vacation, holidays, and sick leave for eligible employees. Opportunities for professional growth, including paid education and certifications. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr General Dynamics Corporation