Newport Aquarium Ticketing Host - Part Time Seasonal

Newport Aquarium Ticketing Host - Part Time Seasonal

Job Category: Guest Services

Part-Time

On-site

Rate: $12.50 USD per hour

Location: Newport, KY 41071, USA

Description

Major Duties and Responsibilities:

• Maintain a positive attitude and appearance while greeting guests.
• Offer upsell/suggestions during all transactions with guests to help create the best possible visit.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Maintain appropriate guest and team relations, ensuring guest and team satisfaction.
• Demonstrates strong customer service and interpersonal skills by handling comments, concerns, and suggestions from guests regarding the overall guest experience via phone, email, and/or in person.
• Must demonstrate strong record keeping skills.
• Learn and maintain knowledge of ticketing system staying up to date on changes like ticket types and promotions.
• Responsible for maintaining Payment Card Industry (PCI) compliance, in addition to, proper cash handling procedures.
• Must be self-motivated and work independently, as well as disciplined and reliable.
• Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
• Perform other duties as assigned by the Guest Services Leadership Team.

Qualifications:

• High school diploma or equivalent
• Must have strong public speaking skills and the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Working knowledge of Microsoft Office Suite
• Must be able to think clearly, and react quickly to changes and/or emergency situations
• Previous customer service or retail experience preferred
• Ability to work a flexible schedule which includes evenings, weekends and/or holidays
• Knowledge of marine life is a plus

Requirements:

• Successful completion of pre-employment background check
• Ability to remain stationary for long periods of time, ascend and descend floors, bend, stoop, and reach
• Physical strength, including the ability to lift up to 25 pounds

What You'll Get:

• Free entrance for you and your dependents which extends to most Herschend Enterprises' properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky's Caf, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you startand through to the end. You can expect to work in an environment that is highly innovative and low in politics truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving give us purpose and guidance.

Skills

Preferred

Up-Selling

Some Knowledge

Communication Skills

Intermediate

Behaviors

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Motivations

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.