Field Services Operations

Job Description

Title : Field Services Operations

Rate : $25/hr. W2

Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication – soft skills (read, write & speak)

Skillset

\n
• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
\n
• Travel to the Near By Site in case of a need (Mileage will be taken care).
\n
• Work from Office on Daily (No WFH)
\n
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
\n
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
\n
• Ability to move/lift/carry up 50 lbs of weight
\n
• Safely move equipment point to point using wheeled carts and vehicles
\n
• IMACD & Asset Inventory experience
\n
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
\n
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
\n
• Ability to use remote desktop connectivity applications
\n
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
\n
• Delivery and setup of PC equipment to end-users.
\n
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
\n
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
\n
• Demonstrated proficiency in Microsoft OS and Microsoft application.
\n
• Demonstrated proficiency for installation of desktop software and troubleshoot
\n
• Working knowledge of Microsoft Active Directory and GPO
\n
• Strong customer service skills
\n
• Strong troubleshooting skills
\n
• Significant, demonstrated experience with Microsoft Windows operating systems
\n
• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
\n
• Servers: 2012, 2008 r2, 2008, 2003, 2000
\n
• Functionally capable with Apple OS X
\n
• Advanced troubleshooting skills with hard drive encryption software
\n