Senior Media Delivery Operations Specialist

Senior Media Delivery Operations Specialist Job ID 10152515 Location Santa Monica, California, United States Business Disney Entertainment and ESPN Product & Technology Date posted Jun. 11, 2026 Job Summary Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. The Platform Operations team within Disney Entertainment & ESPN Product & Technology provides Tier 2 operational support for Disney’s direct‑to‑consumer platforms, including Disney+, Hulu, and ESPN+. The team ensures the accuracy, reliability, and operational health of platform‑level systems supporting metadata, artwork, and content presentation across the DTC ecosystem. Why you’ll love working here Building the future of Disney’s media: Our technologists design and build products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: Our technology and products serve as a signature doorway for fans’ connections with the company’s brands and stories across Disney+, Hulu, ESPN, ABC, and more. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex technical problems. Role Overview The Senior Media Delivery Operations Specialist is an experienced individual contributor who independently owns complex platform operations workflows and serves as a trusted operational and technical resource. The role focuses on identifying, triaging, and resolving issues related to metadata, artwork, and platform services that impact content discovery, availability, and user experience. The specialist exercises sound judgment during incidents, partners closely with engineering and product teams, and contributes to platform stability through root‑cause analysis, documentation, and continuous improvement. Responsibilities Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+. Partner with Product and Engineering teams to understand platform behaviors, operational requirements, and system dependencies. Drive operational needs related to digital supply chain initiatives, platform tooling, and content business priorities. Act as a reliable operational point of contact during platform‑level issues, ensuring timely engagement and resolution. Independently investigate and troubleshoot complex metadata, artwork, and platform system issues affecting content availability or presentation. Analyze trends, recurring failures, and systemic issues to identify root causes and recommend corrective actions. Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution. Escalate issues appropriately to engineering teams, providing detailed technical context and operational findings. Support on‑call rotations and respond to off‑hours incidents as needed to maintain platform reliability. Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows. Support onboarding and training of new team members, sharing subject‑matter expertise and best practices. Promote adherence to established procedures, escalation paths, and operational expectations. Basic Qualifications Minimum of 5 years related work experience. Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar. Demonstrated experience supporting digital media platforms, metadata systems, or content operations in a production environment. Strong working knowledge of metadata and artwork workflows for VOD and live content. Experience troubleshooting complex operational issues across platform services and content systems. Familiarity with JSON and XML structures and formatting. Experience interacting with APIs or API documentation (e.g., Swagger). Proven ability to manage multiple priorities in a fast‑paced operational environment. Strong analytical, organizational, and communication skills. Ability to work independently with minimal supervision and exercise sound operational judgment. Preferred Qualifications Familiarity with VOD packaging and delivery standards such as MDDF and ADI. Experience querying or analyzing data using SQL. Background in media operations, platform operations, or reliability‑focused teams. Salary & Benefits The hiring range for this position in Santa Monica, CA is $80,700 to $108,100 per year. The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits. Equal Opportunity & Disability Accommodation Disney Entertainment & Sports LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr The Walt Disney Company