Back of House Team Member
Chick-fil-A
Team Member
Location: Chick-fil-A North Canton FSU
Reports To: Shift Leader / Director
Mission
Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton's core values — every guest, every time.
Outcomes (What You Must Get Done)
To succeed in this role, the Team Member must consistently accomplish the following:
- Achieve 95%+ order accuracy on all guest transactions during assigned shifts
- Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts
- Consistently receive positive guest feedback or zero guest complaints during assigned hours
- Demonstrate 100% compliance with food safety and sanitation procedures
- Arrive on time and ready to work for 95%+ of scheduled shifts per month
- Support teammates and leaders proactively by anticipating needs and offering assistance
- Complete all assigned training modules and demonstrate role competency within 30 days of hire
Competencies (Skills and Traits Required for Success)
Behavioral Fit – What A Players Bring
- Integrity: Always chooses to do the right thing, even when unsupervised
- Efficiency: Works quickly without sacrificing quality or accuracy
- Follow-through: Completes tasks thoroughly and reliably without reminders
- Flexibility: Adapts easily to changes in team, role, or environment
- Attention to Detail: Catches mistakes before they reach the guest
- Persistence: Keeps going until the job is done right
- High Standards: Holds self and teammates to consistent excellence
- Communication: Speaks clearly, listens actively, and resolves conflicts with professionalism
Cultural Fit – Who Thrives Here
Words that describe our team culture:
- Positive – We create joy for guests and each other
- Humble – We put others first and serve with gratitude
- Reliable – We show up on time and follow through
- Teachable – We seek feedback and grow through it
- Team-oriented – We win together by helping each other
Married to the Mission: Grow People, Grow Business, but dating the Methods.
Vision: To provide Excellence through Hospitality to help our community Grow.
Values: Excellence, Hospitality, Growth
Work Schedule
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Life insurance
- 401(k) matching
- Employee discount
Vacancy posted 2 days ago
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