Back of House Team Member

Chick-fil-A

Team Member

Location: Chick-fil-A North Canton FSU

Reports To: Shift Leader / Director

Mission

Deliver remarkable hospitality and consistent operational excellence that creates positive guest experiences and reflects Chick-fil-A North Canton's core values — every guest, every time.

Outcomes (What You Must Get Done)

To succeed in this role, the Team Member must consistently accomplish the following:

Achieve 95%+ order accuracy on all guest transactions during assigned shifts
Maintain a clean, safe, and organized workstation (front or back of house) throughout all shifts
Consistently receive positive guest feedback or zero guest complaints during assigned hours
Demonstrate 100% compliance with food safety and sanitation procedures
Arrive on time and ready to work for 95%+ of scheduled shifts per month
Support teammates and leaders proactively by anticipating needs and offering assistance
Complete all assigned training modules and demonstrate role competency within 30 days of hire

Competencies (Skills and Traits Required for Success)

Behavioral Fit – What A Players Bring

Integrity: Always chooses to do the right thing, even when unsupervised
Efficiency: Works quickly without sacrificing quality or accuracy
Follow-through: Completes tasks thoroughly and reliably without reminders
Flexibility: Adapts easily to changes in team, role, or environment
Attention to Detail: Catches mistakes before they reach the guest
Persistence: Keeps going until the job is done right
High Standards: Holds self and teammates to consistent excellence
Communication: Speaks clearly, listens actively, and resolves conflicts with professionalism

Cultural Fit – Who Thrives Here

Words that describe our team culture:

Positive – We create joy for guests and each other
Humble – We put others first and serve with gratitude
Reliable – We show up on time and follow through
Teachable – We seek feedback and grow through it
Team-oriented – We win together by helping each other

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work Schedule

Weekend availability
Monday to Friday
On call
Holidays
Day shift
Night shift
Overtime

Benefits

Flexible schedule
Paid time off
Health insurance
Life insurance
401(k) matching
Employee discount

Apply

Vacancy posted 2 days ago

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