Survey and Reporting Manager - 004291

Position Summary The Survey and Reporting Manager provides high‑level technical and analytical support for the Office of Institutional Planning and Effectiveness. The role serves as the University’s Qualtrics Brand Administrator, oversees the enterprise‑level survey platform, and offers expert consultation on survey methodology, design, and analysis for campus stakeholders. Additionally, the Manager acts as the IPEDS Keyholder, liaising with the UNC System Office IPEDS reporting coordinator to ensure accurate and timely submission of federal compliance data. By managing the Student Course Survey process, coordinating recurring external reporting and benchmarking surveys, and leading institutional survey research initiatives, this role translates complex data into actionable insights that support accreditation, accountability, program review, and strategic decision‑making. Required Knowledge, Skills, and Abilities Survey Methodology: professional‑level knowledge of survey design, sampling, validity, and bias mitigation. Data Governance & Integrity: ability to manage sensitive institutional data with a high degree of accuracy, confidentiality, and attention to detail. Regulatory & External Reporting Knowledge: understanding of federal, system‑level, accreditation, and external survey reporting requirements and timelines. Communication & Consultation: ability to translate complex analyses into clear written and verbal communication for diverse stakeholders. Project Management: ability to manage multiple recurring, deadline‑driven reporting cycles simultaneously with ad‑hoc analytical requests. Minimum Qualifications Legally authorized to work in the United States without the need for employment sponsorship. Bachelor’s degree in a discipline related to the area of assignment (e.g., Statistics, Social Sciences, Educational Research, Data Science, or Information Systems), or an equivalent combination of education and experience. At least 3‑5 years of progressively responsible experience in institutional research, survey administration, data analysis, or a closely related field, preferably within higher education. Preferred Qualifications Master’s degree in a related field with coursework in quantitative research methods or statistics. Demonstrated experience as a Qualtrics Brand Administrator or advanced user. Experience coordinating IPEDS reporting cycles and/or recurring external benchmarking or rankings‑related surveys. Proficiency in querying relational databases (e.g., Ellucian Banner using SQL or SAS) and using data visualization tools (e.g., Tableau, Power BI). Applicant Documents Required Documents Cover Letter/Letter of Application Resume List of references Equal Opportunity Employment Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of the University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call View phone number on click.appcast.io or email at View email address on click.appcast.io. #J-18808-Ljbffr Western Carolina University