Lead UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary Lead UX Designers at athenahealth help shape intuitive, scalable experiences that support healthcare teams doing essential work every day. In this role, you will lead UX efforts for athenaOne by defining, designing, and testing workflows in partnership with product managers, engineers, researchers, and other cross-functional teammates. You will focus on improving how users complete complex claim preparation, submission, and resolution tasks across a web-based product environment. This role is based in Boston, MA, with a hybrid work mode, and reports to the Experience Design Director. About the Team The athenaOne design team works to improve the experience of tools used by practice managers, medical providers, coders, and billers. The team partners closely with product, engineering, data analytics, service operations, and customers to identify needs, design solutions, and evaluate outcomes. Team members use research, design systems, prototypes, and workflow analysis to guide product decisions and improve usability. Their work supports a large, multi-disciplinary agile product development environment. Essential Job Responsibilities Plan and conduct primary and secondary user research to inform product decisions Synthesize research findings into clear problem statements and opportunity areas Design scalable web-based product experiences that support complex workflows Create sketches, wireframes, prototypes, and detailed design specifications Drive alignment through design narratives, reviews, and cross-functional discussions Identify opportunities to improve existing experiences and simplify user workflows Make informed tradeoffs related to scope, design strategy, and implementation Incorporate feedback from users and cross-functional partners throughout the design process Apply AI tools to support research synthesis, idea generation, and workflow exploration, and adapt to new AI capabilities that improve design productivity Travel required: 0% Additional Job Responsibilities Promote design best practices across product, engineering, and design partners Contribute to information architecture and end-to-end experience planning for major product areas Support product roadmap discussions by connecting design priorities to business and technical goals Facilitate workshops and working sessions that build shared understanding of user needs Ground design recommendations in user research, product data, and success metrics Collaborate with junior designers by sharing design rationale and practical feedback Support continuous improvement of design processes and team working methods Expected Education & Experience Bachelor’s degree in design, human-computer interaction, or a related field, or equivalent practical experience 5+ years of professional product design experience in healthcare, enterprise, or financial systems required Experience leading significant product design initiatives in a complex product environment required Experience working with agile or scrum teams required Experience partnering across product, engineering, research, and operations functions required Experience solving complex user problems through research, interaction design, and iterative testing required Figma experience required Experience using AI tools to support design work; experience designing for AI-enabled products preferred Codex and Claude Code experience preferred. Experience influencing cross-functional partners across products, teams, or geographies preferred Strong ability to articulate and document design rationale and tradeoffs required Portfolio demonstrating problem framing, interaction design, design communication, and visual attention to detail required Understanding of U.S. healthcare workflows and a desire to build expertise in the healthcare space preferred Expected Compensation $119,000 - $201,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: View email address on click.appcast.io