Account Liaison (HME)

Account Liaison

The Account Liaison is an entry level position and responsible for selling products and services of AdaptHealth. Works closely with internal support staff to focus efforts on increasing new business growth and development in the assigned region and for maximizing client satisfaction of services. Also responsible for optimizing the client's ability to provide for their patient's safety, comfort, and well-being and improving awareness and confidence among referral sources to care for their patients. The Account Liaison will also serve as a primary contact between referral sources and Sales Team to ensure timely order processing and delivery.

Job Duties:

• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders.
• Contributes to the achievement of corporate objectives/goals by increasing overall referrals.
• Conducts daily sales calls to assigned referrals, establish new and maintain ongoing business with referral sources in the medical community promoting availability for order processing, maintenance of accounts and problem solving as needed.
• Increases referral volume from assigned accounts by promotion within business lines and cross selling among business lines through regular and ongoing solicitation/facilitation of referral orders from assigned accounts.
• Works with Sales Leadership to validate and develop territory call plans to qualify new and maintain existing accounts, with intent to grow the business.
• Partners with intake, customer service, document collection as well as other functional areas within the company to help process orders and drive sales growth.
• Communicates and explains Medicare and private insurance procedures, pricing information, and product information to referral sources.
• Promotes products and services to all health care professionals that they may encounter daily. Understands and maintains balanced focus on most profitable business lines.
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs and/or increase customer satisfaction.
• Identifies and clearly communicates to leadership the needs of referral sources.

Competency, Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product and service knowledge
• Motivation for sales
• Ability to work independently and with a team

Requirements

Minimum Job Qualifications:

• High School Diploma or equivalent required; Associate Degree from an accredited college is preferred
• One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
• Exact job experience considered must be DME, Diabetes, Incontinence Sales.
• Valid and unrestricted driver's license in the state of residence

Total Rewards & Benefits Program:

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure:

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website.

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Ready to Make an Impact?

If you're passionate about and committed to changing lives, we want to hear from you. Apply today and take the next step in your career with AdaptHealth!