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Service Advisor / Service Writer (Corydon)

Heritage Ford

Corydon, IN

Service Advisor

Heritage Ford is a family owned and operated business which has served the Southern Indiana/Louisville community since 1986. We put the highest value on our customers as well as each member of our team. Our co-workers and customers are like family to us.

If you are aligned with our philosophy of providing our customers the greatest value possible, value a professional family atmosphere of trust, and are willing to contribute to a winning team, we would love to meet you.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • 401k
  • Great work environment

Responsibilities:

  • Greet customers promptly in a friendly manner
  • Obtain customer and vehicle information
  • Provide excellent customer service to all customers
  • Clearly report all vehicle symptoms as described by the customer to allow technician to diagnose
  • Ensure accurate RO generation, and documentation of diagnostic steps, and repairs are present.
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Answer incoming phone calls to service, and make outgoing phone calls to customer.
  • Explain all completed work and charges to customers

Requirements:

  • Proven record of achieving exceptional Customer Satisfaction
  • Previous customer service experience
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity
Heritage Ford
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Vacancy posted 1 day ago
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