Bilingual Service Coordinator, One Year Experience in Service Titan

Job Description

Job Description

About us

Plumbing Masters, LLC is a small business in Oklahoma City, OK. With 20+ years under our belt, we can tackle any job at any time. We are a privately owned company and work with customers on all their plumbing needs in the Tulsa, Oklahoma City, Metro area. We service clients 24/7 for whatever they need, including plumbing repairs, leak detection, clogs, emergency services, and much more.

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Company Policy: We need a responsible and reliable candidate. This job is key to our operation. Work schedule is as follows:

Monday – Friday: 4:30 pm - 9:30 pm

Saturday: 9:00 am - 4:00 pm

Sunday: 5:00 pm - 9:30 pm

PTO available after 3 months from the hire date. Excessive Absenteeism is not allowed in our company policy; it will cause employment termination.

Bilingual. Please note that we will consider only candidates who are bilingual in English and Spanish for this position.

Requirements:

Excellent Customer Service, call flow

After-hours Bilingual Service Coordinator. Fluent in Spanish & English.

Previous experience as a receptionist, plumbing dispatcher, or in a customer service role is preferred. Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)-

Excellent communication skills, both verbal and written

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Attention to detail and strong organizational skills

Ability to maintain confidentiality of sensitive information

Reliability. This position is key to the operation.

Punctuality.

LOYALTY-

Dedicated

Organized

Duties:

• Answer every incoming phone call
• Provide callers with information about company services and products.
• Schedule plumbing service appointments and keep each technician's calendar updated.
• Dispatch plumbing technicians to every service call
• Assist technicians with service dispatch and questions
• Assist with office management tasks
• Provide administrative support to various departments as needed
• Perform data entry and update databases with accurate information

Excessive Absenteeism is not allowed under our company policy.

We offer competitive compensation and benefits packages.

Our work environment includes growth opportunities.

Company Description

Plumbing Masters, LLC is a small business in Oklahoma City, OK. With 20+ years under our belt, we can tackle any job at any time. We are a privately owned company and work with customers on all their plumbing needs in the Tulsa, Oklahoma City, Metro area. We serve clients 24/7 for whatever they need, including plumbing repairs, leak detection, clog removal, emergency service, and more.

Company Description

Plumbing Masters, LLC is a small business in Oklahoma City, OK. With 20+ years under our belt, we can tackle any job at any time. We are a privately owned company and work with customers on all their plumbing needs in the Tulsa, Oklahoma City, Metro area. We serve clients 24/7 for whatever they need, including plumbing repairs, leak detection, clog removal, emergency service, and more.