Sr. Claims Consultant-Reporting Leave & Disability

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

The Sr. Claims Consultant Reporting- Leave & Disability is responsible for delivering operational insights that drive performance, quality, and service excellence across the Leave & Disability organization. In this role, you will create new and ad hoc reporting, review current reporting to ensure accuracy, identify trends, evaluate operational effectiveness, and recommend data-driven solutions that improve claim effectiveness and customer experience. This role partners closely with Reporting, Operations Leadership, Quality, and Workforce Management to influence change and drive operational improvement.

The Contributions You’ll Make:

Reporting & Analytics

• Develop and maintain daily, weekly, monthly, and quarterly operational reporting packages.

• Analyze performance metrics to identify emerging trends, risks, opportunities, and operational gaps.

• Create executive-ready dashboards, scorecards, and presentations that communicate business performance and recommended actions.

• Produce recurring and ad hoc analyses to support leadership decision-making.

Quality Partnership & Continuous Improvement

• Partner with the Quality team to review audit findings, quality trends, and root cause analyses.

• Identify recurring quality defects and operational opportunities through data evaluation.

• Recommend corrective actions, training opportunities, process improvements, and monitoring strategies to improve performance.

• Measure the effectiveness of action plans and provide ongoing reporting on improvement outcomes.

Workforce Management Collaboration

• Partner with Workforce Management to analyze staffing, capacity, productivity, and workload trends.

• Review daily, weekly, and monthly workforce performance metrics and identify operational impacts.

• Provide recommendations regarding workload balancing, capacity planning, and operational readiness activities.

• Support forecasting and performance planning initiatives through analytical modeling and trend analysis.

Timing Studies & Operational Effectiveness

• Lead quarterly timing and work measurement studies to evaluate operational processes and service delivery models.

• Analyze findings to determine process efficiencies, workload impacts, and resource requirements.

• Ensure communication plans, implementation schedules, and leadership expectations are clearly established and tracked.

• Follow up with operational leaders regarding completion of required activities and implementation of agreed-upon actions.

• Develop recommendations for updates to staffing models, operational processes, workflows, and service standards based on study results.

Cross-Functional Partnership

• Collaborate with Operations, Training, Quality, Workforce Management, and Leadership teams to support strategic initiatives.

• Facilitate discussions regarding performance trends and operational opportunities.

• Present findings and recommendations to leaders at various levels of the organization.

• Support business cases, process improvements, and organizational change initiatives through data analysis and reporting.
• Other duties as assigned.

Minimum Knowledge & Experience:

• High School Diploma or GED

• 3+ years of experience in business analytics, workforce planning, operational reporting, quality analysis, or claims operations.

• Advanced proficiency in Microsoft Excel, including pivot tables, formulas, data modeling, and reporting automation.

• Experience analyzing large data sets and translating findings into actionable business recommendations.

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Preferred

• Bachelor’s Degree
• Experience within Leave & Disability, Insurance, Claims Operations, or Workforce Management environments.
• FINEOS experience a plus
• Experience utilizing Power BI, Tableau, SQL, Alteryx, or similar reporting and analytics tools.
• Knowledge of quality management practices, root cause analysis, and continuous improvement methodologies.
• Experience conducting operational timing studies or workload assessments.
• Project management or process improvement experience.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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