Front Counter Sales and Services Associate

Front Counter Sales And Services Associate

The Sales & Service Associate is responsible for supporting all aspects of site customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.

Job Responsibilities:

• Provide exceptional customer service by being professional, friendly, and approachable
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Sell products and services by using selling techniques such as add-on sales
• Participate in required product training to build required product knowledge
• Provide customer support with technical product information
• Network to build relationships with prospective and existing customers
• Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail, and fax
• Support outside sales team with order entry and inventory inquiries
• Use smartphones and digital technologies to enhance communication
• Use POS system
• Answer phone calls and respond appropriately to caller's needs
• Generate and maintain accurate required documentation
• Maintain a safe, clean, and organized work area
• Comply with all company rules, policies, and procedures
• Complete all other tasks as assigned

Knowledge/Skills/Abilities:

• Excellent customer service and communication skills
• In-depth knowledge of sales strategies and product demonstrations
• Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
• Good listener with above average reasoning ability and make minimal mistakes
• Effective use of multi-line phone system
• Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs

Education And Experience:

• High school degree or equivalent education/experience.

Physical Requirements:

• Frequently operates shop equipment and machinery and/or office productivity equipment such as computers, calculators, copy machines, and printers.
• Frequently stands for extended periods of time.
• Works in both inside and outside weather conditions.
• Required to work in a fast-paced, multitask environment.
• Able to lift thirty pounds unassisted.