ECM Hub Care Coordinator

Emergency Care Management (ECM) Care Coordinator

The Emergency Care Management (ECM) Care Coordinator provides support to the ECM Hub in transferring Kaiser members from non-preferred hospitals and Kaiser medical offices, Advanced Care Centers (ACC), and Clinical Decision Units (CDU) to our core and preferred hospitals. Responsibilities will include administrative duties to support repatriation, admissions, care coordination and transfer processes in partnership with the non-core QRM department.

The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around-the-clock care at some of the area's top hospitals.

Atlanta, our home for more than 40 years, is a thriving metropolis that blends southern charm with modern art, music, and culture.where Southern charm meets big-city energy. From its iconic skyline and rich civil rights history to a buzzing food scene and world-class arts, Atlanta is a city that never stops moving. Home to Fortune 500 companies, a booming tech and film industry, and a strong academic presence, Atlanta offers exceptional professional opportunities. With a major international airport and a culture that values balance, Atlanta is a smart move for professionals ready to grow and thrive.

What You Can Expect:

• Answer incoming calls to the ECM Hub via a queue line, retrieving voicemail messages and route calls appropriately.
• Obtain clinical information per guidelines.
• Opens appropriate ECM Hub Encounter in KPHC for each call received and documents accurate information.
• Verify benefits via KPHC and/or Member Services for members needing admissions, transfers, or repatriations.
• Screen KPHC in-basket Referral Request folder for members in noncore facilities, notifies RN, open encounter as needed, and document accurate information.
• Schedule follow-up appointments as requested.
• Outreach calls to hospitals to obtain rounding physician contact information as requested.
• Coordinate ambulance transport as per workflow.
• Perform other duties as assigned to include but not limited to:
• Arrange outpatient blood transfusions/ blood patches/PICC lines appointments.
• Other administrative duties in partnership with non-core QRM
• Knowledge of and compliance with all department policies and procedures
• Obtaining vital signs per guidelines.
• Participate in clinical discussion with MD or Hub nurse.
• Assist with training of new hires
• Provide ongoing support to new hires during their onboarding period.

Minimum Requirements:

• Graduate of an accredited Advanced EMT or Paramedic training program
• Medical Assistant training (certified MA, preferred)
• 3 years of experience working in the healthcare field as a Medical Assistant or Paramedic or have previous experience/training in the ECM Hub to perform the above-mentioned responsibilities/functions.
• Excellent communication skills, to include verbal, written, and telephone skills.
• Excellent planning and time management skills to include the ability to handle multiple tasks.
• Ability to build effective working relationships with coworkers, hospitals, physicians, ambulance vendors, and other departments.
• Ability to diffuse problems that arise and promote a patient centered environment

Preferred:

• 5 years of experience in the health care field and a familiarity with medical terminology.
• Experience working with Microsoft Excel and Word

TSPMG Administrative Staff:

• Are committed to supporting our practice of providing care of the highest quality
• Provide excellence in service
• Are honest and ethical and show integrity in their actions
• Demonstrate accountability for their performance
• Dedicated to the success of the Team

We Provide You (may vary based on employment status):

• Competitive compensation which considers an applicant's skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors
• Comprehensive benefits including medical and dental insurance, a pension plan and 401(k), life insurance, short- and long-term disability
• Generous paid time off
• Many additional benefits that support your work/life balance

TSPMG is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug free workplace and perform pre-employment substance abuse testing and background checks.