Collections Specialist

The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams. As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. Responsibilities Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity. Utilize negotiating and customer service skills to achieve positive results. Adhere to all FDCPA, FCRA, HIPAA and other applicable laws. Qualifications, Skills and Experience 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties. Ability to enter and update data on company and/or client systems in an accurate, timely manner. Ability to work successfully in a fast-paced, deadline-oriented environment. Strong organization skills and the ability to work on multiple tasks simultaneously. Focus upon customer service and deliverables. Demonstrates flexibility in scheduling and assignments, including regular evening and Saturday work as the business requires. Ability to work successfully and cooperatively within a team-based environment. Technical Requirements Internet: broadband connection (no DSL or Dial Up), hard‑wired connection (no Wi‑Fi or Wi‑Fi hotspots). Minimum speed 40 Mbps download, 5 Mbps upload. Camera: required to remain on from the start of training through the end of each scheduled shift, excluding breaks and lunch. After training, camera use will be required as directed by supervisor or based on team expectations. Compensation and Schedule Wage: $16.00/hr plus monthly commission opportunities; Bilingual: $18.00/hr plus monthly commission opportunities; $500 guaranteed monthly bonus for the first 90 days. Schedule: Monday through Thursday, 8:00 am–5:00 pm; one evening 11:00 am–8:00 pm; Friday 8:00 am–5:00 pm with one closing shift per month 10:00 am–7:00 pm and one Saturday per month 9:00 am–1:00 pm CST. Hours may vary during daylight savings time. Benefits Health, Dental, Vision, Life and Disability Insurance, 401 K with employer match, HSA/Flexible spending accounts. Paid time off starting at 90 days and annual profit sharing. 7 paid holidays (Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, Labor Day). Family friendly events. Wellness programs and gym reimbursement. All necessary equipment and technical support provided. Equal Opportunity Employer State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at View phone number on click.appcast.io. Remote Work Requirement Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM. #J-18808-Ljbffr State Collection Service