Assistant Community Association Manager

Assistant Community Manager

The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. Essential Duties and Responsibilities include updating and filing association documents for Community Managers, arranging for delivery and pick up of documents from storage when necessary, assisting in preparing agendas, updating management reports, and compiling documents and copies for Board meeting packages, assisting in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arranging bulk mailing of same within the time frames set by state statute or governing documents, updating homeowner and association information in C3 and shared files, processing and distributing incoming and outgoing mail for the office and Associations, processing print jobs, scanning and faxing as general office support when needed, assisting Community Manager with ARB (Architectural Review Board) application processing and performing on-site community inspections as necessary, assisting with issuing of key fobs, pool passes and processing access keys, preparing newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc., assisting Community Manager in monitoring client delinquency rates and collections process for account portfolio, assisting Community Manager with requests for proposals, repair quotes, insurance notifications, assisting Community Manager with update of property fact sheets in C3, assisting Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed, assisting homeowners with Associa corporate programs (website, portals, etc.) including client enrollment, and other duties as assigned.

Requirements include knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level, knowledge of communities, property, real estate and homeowners' associations, knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners, knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level, knowledge of conflict resolution techniques at a proficient level, professional customer service skills, ability to keep workspaces organized and maintained, ability to partner with multiple stakeholders, ability to self-motivate, be proactive, detail oriented and successfully function as part of a team, ability to maintain confidentiality and discretion in the performance of all duties and responsibilities, knowledge of company policies, procedures, and forms, ability to work effectively with others in person and in group setting, ability to prioritize, manage time, and meet deadlines, ability to interpret verbal and/or written instructions at a proficient level, ability to communicate effectively and professionally on phone, email, and in-person, ability to operate general office equipment (copier, fax, phone systems, etc.). Education and Experience include high school diploma or GED required, associates degree strongly preferred, at least one year of customer service experience is required, at least one year of community association management or relevant experience is preferred, and experience with a high call volume is preferred. Working Conditions include typical office environment and frequent social interaction.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.