Server Assistant

Responsibilities Assist servers during meal period. Greet all guests in a genuinely friendly and warm manner, using names when possible. Be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, and beverages. Stock needed supplies in side stands. Polish silverware and glassware. Pick up clean linen and return dirty linen. Buss and set tables. Refill pitchers during meal period. Refill guests' glasses when necessary. Ensure service follows established standards, is consistent, efficient, and courteous, anticipating guests' needs and responding promptly. Maintain knowledge of hotel features, services, outlets, and hours of operation. Practice emergency procedures in compliance with hotel/company standards and assist in hotel emergency situations as needed. Be an ambassador of the hotel and the company at all times, in and out of the workplace. Observe departmental standards for image, appearance, and grooming, representing the company professionally to outside organizations and the community. Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express Hotels, Charleston Place Hotel, and its Human Resources Department. Maintain confidentiality and security of all guest and general hotel information. Assist in other areas as needed. Skills & Abilities Communicate in English with hotel guests, suppliers, and colleagues. Provide friendly, efficient, and courteous service to guests. Access, input, and retrieve information on the computer system. Memorize menus. Handle the stress inherent in interacting with co‑employees and resolving guests' problems. Work under pressure, remain organized, self‑motivated, and work well with others. Maintain a strong positive attitude and initiate light conversation with guests. Know hotel property and operating hours of each guest service area. Have basic knowledge of Charleston and surrounding areas. Provide legible communication. Complete work in a timely, accurate, and thorough manner. Work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel. Additional foreign language skills are a plus. Education & Experience High school diploma or equivalent. Physical Requirements Lift equipment, supplies, etc., of at least 30 pounds. Resolve problems, handle conflict, and make effective decisions under pressure. Work extended periods on feet, especially during peak hotel hours or events. Have good vision for reading reports, analyzing data, and overseeing activities. Have good hearing for effective communication with colleagues, guests, and stakeholders. Equal Employment Opportunity Statement BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E‑Verify. #J-18808-Ljbffr