Call Center Associate- Life Insurance

The Customer Service Associate for Life Insurance will provide call center functional and/or technical support for a Group Life Insurance client. Key Responsibilities Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products. Will support the resolution of customer problems, incidents, issues, requests, and queries Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents Manages incoming telephone calls, emails, and or faxes for Life Insurance benefits Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency Able to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings May perform follow up on incidents with customers to ensure customer satisfaction May support reporting functions providing end of day status, data for weekly status reports, etc. Job Requirements Ability to work a shift between the hours of 7 am to 7 pm. This position currently offers a hybrid work schedule; however, please note that the arrangement may change to a fully onsite schedule depending on organizational needs and/or job performance. Basic Qualifications Minimum 1 year of experience in a call center environment Preferred Qualifications Minimum 6 months of experience in the insurance industry management process interpreting and applying member contracts and benefits Experience in the medical or insurance field Experience with reporting Experience in a BPO/BPS environment Excellent written and verbal communication skills in English and/or Spanish Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $21.68 to $40.53 Cleveland $20.10 to $32.40 Colorado $21.68 to $35.00 District of Columbia $23.13 to $37.26 Illinois $20.10 to $35.00 Maine $18.51 to $29.81 Maryland $21.68 to $35.00 Massachusetts $21.68 to $37.26 Minnesota $21.68 to $35.00 New York $20.10 to $40.53 New Jersey $23.13 to $40.53 Virginia $20.10 to $37.26 Washington $23.13 to $37.26 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. 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