IT Client Service Intern

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, " To provide innovative, clean and energy-efficient solutions for a better tomorrow ", focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure. About the Role To provide advanced support and troubleshooting of computer systems, IT services, desktop and peripherals for the company. Key Responsibilities Installs, diagnoses, repairs, maintains and upgrades all computer and peripheral equipment and software ensuring optimal workstation and IT services performance, including timely resolution of issues for assigned Helpdesk tickets and IT project management. Ensure desktop computers interconnect seamlessly with diverse systems including as-sociated validation systems, file servers, email servers, application servers, and administrative systems. Administration of IT infrastructure and services including operation, maintenance and repair. Troubleshooting network connectivity in a LAN/WAN environment. Works with equipment vendor support contacts to resolve technical problems with desktop computing equipment and software. Recommends and / or performs upgrades and maintenance on systems to ensure longevity. Interfaces with users through remote troubleshooting and on the phone for resolution of computer and/or connectivity issues. Creates user IDs and e-mail accounts for all users. Provides training and information to new users. Documentation creation and maintenance of IT inventory, procedures, instructions, and operations. Minimum Qualifications Interest in IT Client Services Support and IT Infrastructure, willingness to work, good communication, and actual or potential customer service skills. Preferred Qualifications Specific program experience from IT domain. This position is not eligible for employment-based immigration sponsorship. Candidates must be legally authorized to work in the United States for any employer, both now and in the future, without requiring visa sponsorship. #J-18808-Ljbffr Delta Electronics Americas