Print Production Associate

Job Description

Job Description

Overview

Location: Cleveland, OH
Job Type: Hourly Consultant
Hours: 8:00 AM – 5:00 PM
Pay: $24.36/hour

Essential Functions:

• Operate digital printing, color production, and high-volume print equipment.

• Receive, review, and electronically log customer print and production requests.

• Produce, process, and distribute printed materials according to customer specifications.

• Operate standard finishing equipment including paper cutters, inserters, laminators, hole punchers, folding, and inserting mail equipment.

• Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards are met.

• Estimate, schedule, track, and prioritize incoming production jobs.

• Optimize document design for quality reproduction and print output.

• Sort, scan, and convert hardcopy materials into digital formats using standard software applications.

• Inspect electronic files for formatting issues, image resolution, image registration, and font compatibility.

• Integrate variable data files into print templates and manage file conversions as needed.

• Track, store, and back up production files for future customer use.

• Operate office equipment including printers, copiers, scanners, fax machines, and related production devices.

• Apply asset tags to office equipment and maintain accurate asset tracking databases.

• Coordinate equipment moves, additions, and changes at customer locations.

• Perform routine equipment maintenance and cleaning.

• Process incoming and outgoing faxes and maintain billing documentation.

• Collect and submit equipment meter readings and maintain production reporting logs.

• Respond to equipment issues by coordinating with service personnel and third-party vendors.

• Troubleshoot production challenges to meet output, delivery, and customer requirements.

• Maintain accurate records for billing, job tracking, and operational reporting.

• Provide basic training and support to customer end-users on equipment operation.

• Support the procurement of customer supplies and services through Xerox and third-party vendors.

• Assist with the development and improvement of work processes and production templates.

• Lift and move materials and equipment weighing up to 50 pounds.

Skills:

• Proficient computer skills and functional knowledge of PC operations, including keyboard, mouse, file management, and network resources.

• Intermediate proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Ability to:

  • Create and manage spreadsheets.

  • Utilize standard formulas and functions.

  • Sort, filter, and create graphs.

  • Import and export data.

  • Embed files within applications.

  • Transfer data between Word and Excel.

• Experience navigating web browsers, internet resources, and intranet applications.

• Ability to send and receive email, save and retrieve files, and perform accurate data entry.

• Knowledge of network-connected devices including printers, drives, and shared resources.

• Basic mathematical skills including multiplication, division, percentages, and calculations.

• Strong customer service orientation with professional communication skills.

• Demonstrated business maturity, professionalism, and attention to detail.

• Ability to coach, mentor, and support coworkers when needed.

• Strong organizational, problem-solving, and multitasking abilities.

Experience:

• Minimum of one (1) year of experience in a customer service environment.

• Experience operating production print equipment, copiers, scanners, or related office technology preferred.

• Experience working in a print production, mailroom, records management, or document services environment is highly desirable.

Education:

• High School Diploma or equivalent required.

• Post-secondary technology training or relevant technical experience required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!