Teller

Job Description

Job Description

SCOPE:The primary responsibilities of this position are to help service customers with the paying andreceiving functions of the bank including answering customer questions and addressing theirconcerns to deepen customer relationships and attract additional customers.AREA OF RESPONSIBILITY:Transaction ProcessingRecords customer transactions and issues receiptsBalances daily transactions and reports discrepancies to the Head TellerProcesses checks and cash, following the specified proceduresOrders money supply for the bank, and counts incoming cashPlaces holds on accounts, processes change orders and accepts loan paymentsRegulates automated teller machines and night depositoryBalances cash drawer at the end of the shift, reporting any discrepancies to the HeadTellerCustomer ServicePromotes and informs customers of the bank's products and servicesAnswers customer questionsCOMPETENCIES:CommunicatingCommunicates in a straightforward and assertive fashionUpdates relevant people with timely informationListens carefully to what others are sayingRespects and considers all opinions, even counter- opinionsDemonstrating IntegrityAssumes responsibility for mistakes and failuresDemonstrates consistency between what is said and what is doneBehaves according to sound ethical and legal standardsWorking with OthersIs respectful of othersBalances individual goals with team goalsBuilds and maintains productive relationships with people throughout the organizationAdapting to ChangeMaintains composure in frustrating situationsDemonstrations flexibility in working with othersAdapts to help others adapt to change Client ServiceEffectively responds to customer needsAnswers customer questions and fully addresses their concernsQuickly and practically solves customer's problemsDemonstrates appropriate discretion; keeps confidential information privateRepresenting the BankDemonstrates good interpersonal communication and presentation skillsManages difficult customer situations and treats others with respectMaintains a neat and professional appearanceProfessional ExcellenceDemonstrates a consistently high level of professional judgmentProvides customers with accurate and reliable financial informationDemonstrates strong customer service and communication skillsMaintains independent and objectivity in carrying out job responsibilitiesJOB KNOWLEDGE:General business and financial knowledgeTeller job knowledgeKnowledge of department-related financial services regulations and complianceKnowledge of fraud: prevention and detectionKnowledge of the company's products, services and policiesCOMPLIANCEAll positions within Home Bank SB must comply with all state and federal laws and regulationsas per the Bank's compliance policies and procedures.SUPERVISORY RESPONSIBILITIESThis position does not require supervisory responsibilities.WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, phones, photocopiers, filing cabinets, and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. Theemployee frequently is required to stand, walk, use hands to finger, handle or feel, and reachwith hands and arms.POSITION TYPEThis is a full-time position.TRAVELTravel is primarily local during the business day, although some out-of-the-area and overnighttravel may be expected.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing ofactivities, duties, or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without notice.EDUCATION AND OTHER REQUIREMENTS:Prefer a high school degree or equivalent.1-2 years experience in a related position preferred.This job requires skills needed in a typical office environment. This includes computerskills, communication skills, as well as utilization of office equipment.Must have the dexterity to count money.Must be able to lift at least 30 lbs.Must be able to sit or stand for an extended period of time.