Lead Restoration Technician/ Project Supervisor

Lead Restoration Technician / Crew SupervisorWe are seeking an experienced Lead Restoration Technician / Crew Supervisor to join our growing team. This key role is responsible for leading and overseeing restoration projects from start to finish, ensuring quality work, safety compliance, and customer satisfaction. The ideal candidate will have a strong background in water, fire, and mold mitigation, excellent leadership skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesProject Leadership and Supervision: Serve as the primary on-site lead, supervising and coordinating restoration technicians, subcontractors, and laborers.Ensure projects are executed according to the company's standard operating procedures, safety guidelines, and client specifications.Assign tasks, monitor progress, and ensure high-quality results across all stages of the restoration process.Technical Expertise and Execution: Perform water extraction, structural drying, mold remediation, and fire/smoke damage mitigation using specialized equipment and techniques.Set up and operate drying equipment, including dehumidifiers, air movers, and other specialty equipment.Accurately document moisture readings, equipment usage, and project details using restoration management software (e.g., MICA, DASH, or equivalent).Customer Communication and Support: Act as the primary point of contact for clients, providing regular updates on project status, scope changes, and timelines.Address client questions and concerns with empathy and professionalism, ensuring a positive customer experience.Conduct on-site walkthroughs with customers upon project completion, ensuring all expectations are met or exceeded.Documentation and Reporting: Complete detailed project documentation, including job notes, change orders, daily logs, and final reports.Maintain accurate records of materials used, labor hours, and equipment deployed.Report project status, challenges, and recommendations to management in a timely manner.Team Development and Safety Compliance: Train, mentor, and develop restoration technicians to enhance their technical skills and job performance.Promote and enforce a culture of safety, ensuring that all team members follow OSHA guidelines and company safety protocols.Identify and resolve on-site safety hazards, escalating issues as necessary to management.QualificationsMinimum of 2 years of experience in restoration (water, fire, mold) or a related field.Previous leadership or supervisory experience required.IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), or Applied Structural Drying (ASD) are highly preferred.Strong knowledge of restoration equipment, tools, and techniques.Proficiency in restoration management software (e.g., DASH, MICA, Xactimate) is a plus.Valid driver's license with a clean driving record.Skills and AttributesStrong leadership and team-building abilities.Excellent problem-solving and decision-making skills.High attention to detail and commitment to quality.Strong interpersonal and communication skills.Ability to handle physically demanding work environments and respond to emergency situations as needed.BenefitsCompetitive salary based on experience.Comprehensive health, dental, and vision insurance.401(k) plan with company match.Paid time off and holidays.Opportunities for ongoing training and career development.Company vehicle and cell phone provided for work use.Work EnvironmentMust be able to work in various environments that have experienced water, fire, mold, and other damage.Ability to work a flexible schedule, including on-call hours and occasional weekends based on client needs.Requires the ability to lift heavy objects, operate machinery, and work in potentially hazardous environments.Compensation: $22.00 - $27.00 per hour At Rainbow Restoration®, we're here to help families rebuild their lives when disaster strikes by turning damaged properties back into safe, comfortable homes. Our independently owned and operated franchises are looking for dedicated, motivated professionals who are ready to make a real difference. If you're looking for a career where your skills are valued and your work has a lasting impact on people's lives, then we'd love to meet you. At Rainbow Restoration®, we're more than just a team – we're a family with a mission to restore and protect what matters most. Ready to answer the call? Join us and be part of something meaningful.