Maintenance Technician

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description Location Montgomery, AL Position Summary The Maintenance Technician is responsible for performing repairs, renovations, and ongoing maintenance across a portfolio of single-family rental homes. This position supports property operations by ensuring homes are safe, functional, and well-maintained for residents. The role contributes to resident satisfaction, asset preservation, and operational efficiency. It requires strong technical expertise, effective communication, and the ability to manage multiple priorities in alignment with company objectives. Essential Job Functions Functional Responsibilities Perform preventative, corrective, deferred, and emergency maintenance across assigned properties Diagnose and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems Complete and document work orders accurately and promptly using company-issued mobile devices Operational / Departmental Support Coordinate with dispatch, vendors, and internal teams to ensure timely service completion Maintain inventory of tools and supplies needed for daily maintenance activities Support property readiness by assisting with renovations, turns, and quality control checks Provide a high level of customer service as the primary field representative Promote company values and maintain professionalism in all interactions Compliance & Risk Management Ensure adherence to applicable federal, state, and local regulations Maintain required documentation and reporting standards Identify and escalation compliance or safety risks as appropriate Follow OSHA and company safety standards; report unsafe conditions promptly Additional Responsibilities Maintain a courteous and professional demeanor with residents, vendors, and colleagues Currently does not require on-call or emergency work, but may in the future Perform other duties as assigned to support business objectives Performance Expectations & Key Metrics Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include: Complete an average of 3-5 work orders per day, depending on work order complexity and market volume Maintain 90% or greater completion rate for assigned work orders Complete at least 85% of work orders without vendor involvement. Maintain repeat visits for the same issue below 5% monthly Achieve resident net promoter scores of 8 or higher through resident survey platforms Maintain 100% compliance with company safety policies, required certifications and operational procedures Complete required documentation, photos, and work order notes within the same day of service completion Maintain inventory, tools, and company equipment in accordance with company standards and audit requirements Complete all required training and compliance courses by assigned deadlines Required Qualifications Education High school diploma or equivalent required Experience 3+ years of experience in residential maintenance or related field Skills & Competencies Strong organizational and time-management skills Effective written and verbal communication skills Analytical thinking and problem-solving ability Proficiency in mobile technology and work order systems Ability to manage multiple priorities and meet deadlines Preferred Qualifications Experience in single-family rental or property management environments Certifications in HVAC, electrical, or plumbing trades Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent Physical Requirements The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation: Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs Ability to lift, carry, push, and/ #J-18808-Ljbffr