Patient Access Associate 2 - Bilingual

Inova Partnership for Healthier Communities - Herndon is looking for a dedicated Patient Access Associate 2 - Bilingual to join the team. This is a full time, Monday to Friday from 8:00 am - 5:00 pm. As Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance. Featured Benefits Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program. Retirement : Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Patient Access Associates 2 Job Responsibilities Express sincere concern and empathy when dealing with customer complaints. Access appropriate systems/services to confirm insurance coverage or other means of payment. Communicate scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identify and communicate payroll authorization and referral requirements to patients. Explain insurance benefits and patient liability by using appropriate communication methods/styles. Report safety hazards/violations and take appropriate action to protect the environment and guests until help arrives, if necessary. Deliver an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognize when a problem needs to be elevated for resolution and involve others in the problem‑solving process when additional input is needed. Guide and help patients with Inova Financial Assistance applications. Answer questions related to Inova Financial Assistance. Scan and process Financial Assistance documents. Minimum Qualifications Education: High School Diploma or GED Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree Preferred Requirements Bilingual in Spanish #J-18808-Ljbffr Inova Health System