Digital Account Manager

Job Description

Job Description

Description:

At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks.

We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls.

By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors.

We are looking for a results-driven Digital Account Manager to manage a high-volume portfolio of small to mid-sized customer accounts through a scalable, low-touch engagement model. This role is responsible for driving customer retention, renewals, and account growth while ensuring customers continue to realize value from CyberMaxx solutions and services. This is an early-career role designed for individuals looking to grow their skills in account management, customer success, and commercial operations.

The Digital Account Manager is responsible for managing a portfolio with guidance from leadership and senior team members. This role plays a critical role in protecting recurring revenue, identifying expansion opportunities, and maintaining strong customer relationships. Success in this role requires strong organizational skills, strategic thinking, proactive communication, and the ability to manage multiple customer relationships efficiently within a fast-paced cybersecurity environment.

This role works closely with Customer Success, Sales, Finance, Legal, and Technical teams to ensure a seamless customer experience while maintaining a primary focus on commercial outcomes and long-term account health.

WHAT YOU WILL DO:

Renewal & Expansion Management

• Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts.
• Support retention efforts through proactive account engagement and risk identification.
• Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives.
• Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems.
• Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities.

Account & Relationship Management

• Build and maintain strong customer relationships across a broad portfolio of low-touch accounts.
• Serve as a primary commercial point of contact for customer contract and business discussions.
• Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications.
• Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services.
• Monitor customer health trends and escalate risks or concerns proactively.

WHAT IT TAKES TO BE SUCCESSFUL:

• Proven experience in account management, customer success, or related role.
• Experience managing renewals, customer retention, or expansion opportunities preferred.
• Experience managing multiple priorities or working with multiple customers preferred
• MDR or cybersecurity services experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, prioritization, and problem-solving abilities.
• Ability to manage multiple customer relationships simultaneously in a fast-paced environment.
• Comfortable communicating with audiences ranging from End Users to C-Level Executives.
• Ability to collaborate cross-functionally across Sales, Customer Success, Finance, Legal, and Technical teams.
• BA/BS degree or equivalent experience preferred.
• Ability to thrive in a high-growth and rapidly changing environment.

Some Of What We Offer

• Flexible Paid Time Off
• 401k with a company match
• Medical, Dental and Vision Coverage
• Voluntary Short Term and Long Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account Contribution (with selection of a HDHP)
• 10 annual, paid holidays

CyberMaxx will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information, or other characteristics protected by federal, state, or local applicable law.

Requirements: