Automotive Service Manager (Lemont)

Job Description

Job Description

*PLEASE READ REQUIREMENTS TO QUALIFY FOR THIS POSITION BEFORE APPLYING*

Position Purpose :

To ensure customers receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment.

• Assist Area Manager in day to day management duties.
• Manage daily store operation. 
• Resolve customer issues/ concerns.
• Understand and comply with OSHA and EPA standards.
• Ensure employees perform required procedures and follow all policies as outlined by the company. 
• Ensure equipment and facilities are maintained.
• Handle personnel issues in absence of Area Manager in a professional manner.
• Ensure the store is opened and closed promptly.
• Counsel employees in absence of Area Manager, as needed.
• Follow all policies and procedures as outlined in the Employee Handbook.
• Assist Area Manager in training, leading and developing employees in accordance with company guidelines.
• Assist management team in upholding store image and brand standards.
• Other duties as requested or assigned.

Job Competencies :

• Customer service skills to manage the customer’s experience and difficult customer situations.
• Ethics and integrity to treat others with respect.
• Basic computer skills to enter customer and vehicle information correctly.
• Cash handling skills.
• Supervisory skills

Required Work Experience :   (Required to be considered for this position)

• Previous automotive shop management preferred. 
• Previous service advisor/ writer experience required. 

Education :

• High school diploma or a GED 
• Automotive technical school or equivalent experience preferred.