Assist General Manager Rooms

Job Description

Job Description

ASSISTANT GENERAL MANAGER

Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard
Orlando, FL 32819

We are currently looking for an Assistant General Manager for our Holiday Inn Express nearest Universal Orlando.  Our hotel has 184 rooms, including Suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universals Islands of Adventure™ and Universal City-walk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer.

Holiday Inn Express is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels.  The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks.  Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing  leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff .
•   Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs.  Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• IHG experience is preferred but not mandatory.
• Extensive experience with rooms, housekeeping and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.