Patient Services Representative - Pediatric Specialists

Patient Services Representative UPMC Pediatric Specialists

Chambersburg, PA

Full-Time | MondayFriday | 8:00 AM 4:30 PM

Occasional travel to Lemoyne, PA required

UPMC Pediatric Specialists is seeking a friendly, organized, and customer-focused Patient Services Representative to join our growing team in Chambersburg, PA. This position supports a busy multi-specialty pediatric practice and serves as an important first point of contact for patients and families. We are looking for someone who enjoys working with children, thrives in a team-oriented environment, and is committed to delivering an exceptional patient experience. This role offers the opportunity to work alongside a collaborative and supportive team dedicated to providing outstanding care to our pediatric patients.

Join UPMC Pediatric Specialists and become part of a dedicated team focused on providing exceptional care and service to children and their families throughout Central Pennsylvania.

Responsibilities:

• Provide a warm and welcoming greeting to all patients and families.
• Guide patients through the use of self-arrival technology or complete check-in at the front desk based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration information during the checkout process.
• Schedule follow-up appointments within the practice at checkout.
• Schedule ancillary services or connect patients with appropriate resources for scheduling at checkout.
• Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.
• Understand and apply service recovery principles, taking appropriate action to address concerns and uphold the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Educate patients regarding financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits through online verification systems and telephone inquiries with insurance carriers.
• Obtain patient or family signatures for consent to treatment and financial responsibility forms in accordance with HIPAA regulations.
• Appropriately triage and distribute phone calls to clinical providers and other departments as needed.
• Assist with administrative duties, including scanning medical records and faxing documents.
• Remain knowledgeable about the UPMC Patient Portal and confidently communicate navigation and usability information to ensure patients have seamless access to their health information and care services.

Completion of high school graduate or equivalent is required.

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Knowledge of medical terminology is preferred.

Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran