Public Area Attendant (Substitute) - Waldorf Astoria New York

Public Area Attendant

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Classification: Substitute

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $29.9045-$39.8726 per hour and is based on applicable and specialized experience and location.

Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

What will I be doing?

As a Public Area Attendant, you will be responsible for maintaining the cleanliness, appearance, and overall presentation of all public and heart-of-house areas, ensuring they reflect the luxury standards of our Forbes 5-Star aspirations. You will take pride in upholding the pristine condition of the hotel's most visible spaces, ensuring that every guest encounters an environment that is immaculate, welcoming, and reflective of our commitment to excellence. You will:

• Clean and maintain all public areas, including lobbies, corridors, elevators, restrooms, and other high-traffic spaces, ensuring they remain spotless and impeccably presented.
• Maintain heart-of-house areas, including staff corridors, offices, and back-of-house facilities, to uphold a seamless and professional work environment for all team members.
• Ensure all surfaces, furnishings, and fixtures are meticulously cleaned, polished, and maintained to the highest luxury standards.
• Regularly inspect assigned areas to proactively identify and address cleanliness or maintenance concerns.
• Respond promptly to guest and management requests regarding public area upkeep, ensuring a swift and seamless resolution.
• Handle cleaning supplies and equipment with care, ensuring proper usage and storage in line with hotel safety protocols.
• Uphold the hotel's commitment to excellence by maintaining a refined, polished, and well-kept atmosphere throughout all areas of the property.

What are we looking for?

We are looking for a Public Area Attendant (Substitute) who is dedicated to maintaining the impeccable cleanliness and presentation of both public and heart-of-house spaces, ensuring they reflect the elevated luxury standards of our Forbes 5-Star aspirations. This role is essential in creating an inviting, polished, and pristine environment that enhances the overall guest experience. You will take pride in ensuring that every corner of the hotel is meticulously cared for, contributing to an atmosphere of refined elegance and exceptional service.

The ideal candidate will possess the following qualifications:

• A keen eye for detail and a commitment to maintaining the highest standards of cleanliness in public and heart-of-house areas.
• Prior experience in a luxury hotel or similar environment is preferred, with an understanding of the service and cleanliness expectations required to achieve Forbes 5-Star status.
• A strong work ethic and ability to handle multiple tasks while ensuring consistency and excellence in presentation.
• A proactive approach, regularly inspecting assigned areas and addressing cleanliness or maintenance needs before they are noticed by guests.
• Excellent interpersonal skills, with a friendly and professional demeanor when interacting with guests and team members.
• The ability to work independently while demonstrating strong time management and organizational skills.
• Physical stamina and strength, as the role requires manual tasks such as lifting, moving furniture, and performing deep-cleaning duties.
• A commitment to upholding luxury service standards, ensuring every space within the hotel is flawlessly maintained.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.