Coordinator, National Accounts, AKTG

Coordinator, National Accounts, Abercrombie & Kent and Crystal

The Coordinator, National Accounts, Abercrombie & Kent and Crystal plays a key role in supporting the efficient coordination of all administrative and operational functions within the National Accounts Department. This position works closely with the Manager and Directors of National Accounts, Inside Sales, and A&K's global DMC offices, with a focus on supporting consortia and strategic accounts as well as A&K's 100 Club agencies.

The role encompasses reporting, event coordination, ROI analysis, and administrative support to ensure the successful execution of sales and marketing initiatives aligned with Abercrombie & Kent and Crystal brand standards.

Responsibilities and Accountabilities

• Serve as the primary contact for consortia and strategic partner inquiries related to National Account invoice processing and payments, and override payments.
• Assist directors and managers to ensure timely and accurate updates to partner intranet sites, including staffing and promotional content.
• Liaise with sales directors and internal departments regarding guest relations or booking challenges.
• Maintain department agreement worksheets and invoice trackers for internal audits.
• In collaboration with Manager, National Accounts, provide Crystal amenity fund reporting to consortia partners and ensure accuracy of manifests received from consortia partners.
• Maintain and update the National Accounts event calendar, ensuring coverage for conferences, trade shows, and webinars.
• Support A&K and Crystal planning and execution of National Account events and conferences as needed, including, but not limited to scheduling meetings, preparation of revenue report kits for meetings, packing boxes and displays for shipments.
• Assist in coordinating conference dinners, including mapping table assignments, pre-printing event signage, place cards, etc..
• Track and document event spend for budget reconciliation.
• Track and manage promotional offers (e.g., SBCs, gift cards), ensuring proper posting to relevant bookings.
• Process partner invoices weekly and assist in monthly expense reconciliation with accounting department and leadership.
• Manage accurate posting of Crystal amenity fund SBCs to relevant bookings.
• Research and resolve any amenity funding discrepancies raised by consortia partner amenity teams.
• Assist in annual departmental budget planning and submission.
• Maintain the retail agency and travel advisor database in collaboration with internal teams and external partners.
• Monthly processing of agency roster changes.
• Analyze revenue impact to consortia for agency roster changes and flag for Managers and Directors.
• Ensure accurate configuration and data integrity of consortia and agency records in the OneIS database.
• Provide backup support for Directors and Managers during travel or events.
• Support National Account management in implementing annual 100 Club membership updates.
• Lead or contribute to special projects and other duties as assigned.

Skills and Abilities

• Strong customer service orientation.
• High attention to detail and follow-through.
• Excellent relationship-building and collaboration skills.
• Effective verbal and written communication.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Project management and CRM/database experience preferred.

Education and Experience

• Demonstrated success in relationship management and sales performance.
• International destination knowledge (especially A&K destinations) preferred.
• Strong analytical and problem-solving capabilities.

Special Requirements

• Hybrid role based in A&K's Downers Grove, IL office (4 days in-office, 1 day remote).
• Valid U.S. Passport and Driver's License required.

Salary

• 50-54k; position is bonus eligible

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.