General Manager - Candlewood Suites

Job Description

Job Description

Position: General Manager — Candlewood Suites Fort Myers (IHG certification required)

• Position Overview: Candlewood Suites Fort Myers seeks an experienced, hands-on General Manager to lead daily hotel operations with a strong focus on Front Desk and Housekeeping. Ideal for a leader experienced in extended-stay properties who builds strong teams and ensures consistent IHG brand compliance.

• Primary Responsibilities:

• Operational Leadership

• Oversee daily Front Desk and Housekeeping operations for consistent service delivery.

• Maintain full compliance with IHG brand standards, quality audits, and required certifications.

• Monitor room inventory, occupancy, and extended-stay guest needs.

• Ensure accurate financial reporting, labor management, and cost controls.

• Guest Experience & Quality Assurance

• Lead a service-oriented culture focused on welcoming, problem-solving guest service.

• Respond to escalated guest concerns and implement corrective actions.

• Conduct regular property walks, room inspections, and cleanliness audits.

• Maintain high guest satisfaction, cleanliness, and brand metric scores.

• Team Management

• Recruit, train, and coach Front Desk and Housekeeping staff.

• Conduct performance evaluations and ongoing development.

• Ensure proper scheduling, payroll accuracy, and staffing coverage.

• Foster a positive, accountable, team-oriented work environment.

• Qualifications:

• IHG certification required; Candlewood or other IHG brand experience strongly preferred.

• Minimum 2–3 years of hotel management experience, ideally in extended-stay operations.

• Strong leadership, communication, and problem-solving skills.

• Proven ability to manage Front Desk and Housekeeping operations.

• Experience with labor management, budgeting, and P&L oversight.

• Familiarity with IHG systems (Opera, Concerto, Merlin, etc.) is a plus.

• Ability to work a flexible schedule, including weekends and holidays.

• Additional Notes: The General Manager serves as the hotel’s primary operational leader, driving guest satisfaction, maintaining brand compliance, and coordinating with Maintenance and Ownership to ensure a well-run, guest-focused property.

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