Nexthink Architect

Qualifications Proven experience in administering and implementation of Nexthink Strong understanding of endpoint management and performance monitoring Hands‑on experience with scripting and automation (e.g., PowerShell, Python) Experience improving DEX/user experience score Experience hunting problems with the Nexthink platform Experience with value realization of automation use cases Strong understanding of NQL (Nexthink specific) Integrations with ITSM and chatbots Strong troubleshooting skills, ability to resolve complex system issues Excellent communication skills with technical and non‑technical teams Familiarity with ITIL and IT service management best practices Experience with endpoint management tools (Intune, SCCM/MECM) Excellent analytical, communication and stakeholder management skills Bachelor of Computer Science Responsibilities Manage and optimize the Nexthink platform, ensuring its proper functionality and helping to improve the end‑user experience; install, configure, administer, and troubleshoot Nexthink, providing insights to the broader IT teams Administer and configure Nexthink to meet organizational needs Perform routine system checks, troubleshooting and maintenance for optimal performance Manage system integrations with other enterprise tools (e.g., ServiceNow, Active Directory) Maintain collection and retention of endpoint data across the organization Develop and maintain dashboards, reports, and alerts to deliver actionable insights into user experience and IT performance Monitor endpoint performance metrics and take corrective actions when necessary Provide recommendations to improve IT efficiency and end‑user experience based on Nexthink analytics Act as a point of contact for internal teams requiring support for Nexthink‑related issues Provide troubleshooting and resolution for data discrepancies or platform‑related issues Collaborate with support and operations teams to ensure smooth Nexthink service delivery Fine‑tune and optimize Nexthink platform settings to improve performance and reduce overhead Continuously analyze data patterns to enhance the overall user experience Assist with Nexthink upgrades and ensure system compatibility with other enterprise applications Work closely with cross‑functional teams (e.g., IT support, security, operations) to align Nexthink with company goals Conduct training sessions for teams using the platform to ensure proper usage and understanding Translate technical insights into business‑relevant outcomes and ROI Establish governance, access controls, and best practices Act as trusted advisor to IT leadership and stakeholders Support enterprise initiatives such as digital workplace modernization and hybrid work optimization Improve digital experience scores and endpoint stability Reduce incidents through proactive insights and automation Faster issue resolution and improved IT operational efficiency Communicate clear, measurable DEX value to leadership Benefits Discretionary Annual Incentive Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans Family support: maternal & parental leave Insurance options: auto & home insurance, identity theft protection Convenience & professional growth: commuter benefits, certification & training reimbursement Time off: vacation, time off, sick leave & holidays Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing Salary Range: $130,000–$150,000 a year #J-18808-Ljbffr