Project Manager - Salesforce

Overview Project Manager with Salesforce Service Cloud experience Salesforce [Primary : Service cloud space] Responsibilities Minimum 10+ years of Salesforce experience with strong leadership and influence skills Experience in Managing service cloud projects specifically Service cloud Voice features and delivered to client successfully. At least, one project in Service cloud Voice is a must Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Develop full-scale project plans and associated communication documents. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and other stakeholders. Plan and schedule project timelines and milestones using appropriate tools. Identify and manage project dependencies and critical path. Track project milestones and deliverables. Develop and deliver progress reports, proposals, requirements documentation, and presentations Knowledge on experience with Salesforce Development & good to have Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows). Salesforce Project Manager Requirements & Skills Proven experience as a Salesforce Project Manager or similar role. Strong understanding of Salesforce platform and its functionalities. Excellent project management skills, including managing large, complex projects. Experience in Agile methodologies and project management tools. Strong interpersonal and negotiation skills. Ability to lead and motivate cross-functional teams. Bachelor's degree in computer science, Business, or related field; PMP certification is a plus Strong analytical and problem-solving abilities. #J-18808-Ljbffr