Pharmacy Technician

Pharmacy Technician

Reports to: Chief Operations Officer and Supervising Pharmacists

Key Working Relationships: Practitioners, Medical Support Staff and Administration

Primary Customer Groups: External Practitioners, Patients and their family members, and Vendors/Customers

Aged of Patients Served: All

Standard of Conducts

Appearance

• Maintain a professional personal appearance and abide by the dress code while working and representing IFHS.
• Demonstrate actions that support maintaining a positive and clean facility appearance.

Attitude

• Acknowledge customers; smile and maintain eye contact as appropriate.
• Be kind, sympathetic, and helpful.
• Act in a professional manner at all times.

Respect

• Treat all customers (patients and guests) and colleagues with respect and professionalism
• Be accountable in meeting customers' requests and needs.
• Show reverence for cultural diversity and perspective of all people.

Ownership/Accountability

• Act as an ambassador of IFHS at all times.
• Anticipate and exceed customers' needs and expectations.
• Understand and accept responsibilities.
• Demonstrate a proactive approach to all issues/ problems/ concerns.

Communication

• Acknowledge customers / patients by being attentive.
• Always maintain confidentiality.
• Use professional voice, telephone and email etiquette.
• Demonstrate positive and proactive communication skills to include active listening.

Job Summary

1. Schedule: Pharmacy hours are Monday-Friday 8:30am to 6:00pm with one hour closure for lunch (i.e. 12:00pm to 1:00pm) and Saturday 8:30am to 1:00pm.
2. Duties: After orientation and training, the Pharmacy Technician will;
   1. Prescription Processing: Receive, review, and enter prescription data into pharmacy software
   2. Dispensing: Retrieve, count, measure, and label medications prior to final pharmacist review
   3. Inventory Management: Unpack shipments, stock shelves, track expiration dates, and process wholesaler orders
   4. Patient Interaction: Answer phones, assist customers at the counter, and handle third-party insurance billing
   5. Ensures proper storage and temperature monitoring of medications
   6. Participate and assist in staff meetings, department trainings, and community outreach events as needed
   7. Other duties as assigned by the Chief Operations Officer, CEO or Supervising Pharmacist