Member Services Associate

Job Description With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit CAMS is part of the Associa family. CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients. We are looking for a self‑motivated, enthusiastic, responsible person to provide exemplary service to and represent one of our communities in Fort Mill, SC. Pay range: $18.00 – $22.00 hourly based on experience and qualifications. Schedule options: Part‑time: Monday through Friday from 4:00 pm to 9:00 pm – does not include benefits/compensation package Full‑time: Monday through Friday from 1:00 pm to 9:00 pm – includes benefits/compensation package Responsibilities Amenity Center Duties Open or close the amenity center as the shift requires. In accordance with board-approved policies, administer membership programs including but not limited to membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information. Assist with room set up and taken down for scheduled uses. Periodically walk the facility to identify guests who have not checked in and assist members and guests as needed. Enforce board-approved rules and regulations for use of the amenity center. Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition. Register residents for events and activities. Collects payment at time of registration and provide receipts. Create name tags for all new residents meeting eligibility criteria and enter information in membership database. Assist with maintenance of access control software programs. Answer phones, greet visitors and provide information. Report any accidents, unsafe conditions, or problems to the appropriate staff member. Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made. Other department related duties as assigned by the Manager or other team members. Administrative Duties Maintain and update homeowner addresses in Vantaca as necessary. Track closings of units. Maintain office equipment inventory to include serial numbers of all equipment, etc. Alert appropriate team members immediately on any issues of concern. Maintain electronic files; homeowner, vendor, etc. Respond to inquiries from homeowners, residents, vendors and any other person having business with the community. Coordinate with Facilities Manager on issues regarding maintenance requests. Refer inquiries to appropriate resources. Performs other duties as assigned. Requirements Ability to communicate effectively both orally and in writing. Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors. Strong conflict resolution skills. Excellent “people” skills. Ability to multi-task. Ability to learn and proficiently utilize community management software and Microsoft Office products. Must be dependable, solution oriented and professional in appearance. Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others. Ability to lift and move up to 25lbs. Experience working for a community association or recreation center (preferred). Education and Certifications Graduation from high school and two years’ experience in customer service position. Ability to maintain CPR/AED certification. Benefits & Pay Rate The pay range for this position is $18.00 - $22.00 hourly and is determined by the candidate’s previous experience and qualifications, which are explained and proven during the interview. Compensation Package (Full‑time only) Paid Time Off Paid Company Holidays Comprehensive medical, dental, and vision plans 401(k) Life Insurance Short‑term Disability Long‑term Disability Accident coverage We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr