Client Success Principal Consultant (, MA, United States)

Fractal Analytics is a global, AI‑first company partnering with Fortune 500 organizations to deliver AI and analytics solutions designed to transform business operations.

Role Overview

As a Client Success Principal in the Healthcare & Life Sciences practice, you will lead AI‑driven enterprise transformations for senior life science clients. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long‑term client partnerships. You will own strategic Fortune 100 pharma accounts, growing multi‑million‑dollar relationships while ensuring Fractal consistently delivers at the highest standard.

Responsibilities

• Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenue
• Lead large, multi‑program AI and GenAI initiatives, including field‑force transformation, omnichannel analytics, next best action, content tagging, patient services, and field‑force copilot solutions
• Partner closely with the Global Pharma Practice Head and delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
• Ensure strong client outcomes and satisfaction, with a target NPS of 70+
• Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
• Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
• Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
• Manage account economics, including utilization, margins, and delivery health
• Drive proposals, client presentations, and commercial discussions in support of new and expanded work
• Lead and influence cross‑functional teams through indirect management, providing direction, coaching, and oversight
• Act as a long‑term strategic partner to clients and an active contributor to the growth of the HLS practice

Qualifications

• 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
• 10+ years of consulting experience in healthcare and life sciences
• 10+ years leading AI initiatives, including GenAI, for large enterprise clients
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
• Proven commercial judgment with the ability to connect client challenges to business outcomes
• Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
• Demonstrated ability to lead large, cross‑functional teams through influence
• Comfortable operating in ambiguous, fast‑moving environments
• Strong written and verbal communication skills
• Hands‑on experience with proposals and executive‑level client presentations
• Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities

Pay and Benefits

Base salary up to $275,000, depending on experience and market. Full‑time employees are eligible for health, dental, vision, life insurance, and disability plans. Employees join the 401(k) plan after 30 days. The company provides 11 paid holidays and 12 weeks of parental leave and a flexible paid time off policy.

Equal Employment Opportunity

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.