Service Manager

DESCRIPTION

Job Description: Service Manager

Position Classification: Full-Time / Exempt

Reports To: General Manager

Position Summary

The Service Manager leads and motivates the Front of House (FOH) team to deliver exceptional guest experiences while driving sales, profitability, and operational excellence. This role combines hands-on leadership, adherence to Walk-On's standards, and support of a positive, team-focused environment.

Key Responsibilities

Guest Experience & Service Excellence

• Ensure consistent execution of Walk-On's recipes, portioning, and service standards.
• Supervise bar operations to maximize profitability and ensure compliance with beverage laws.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Fill in where needed to ensure smooth operations and outstanding service.

Team Leadership & Development

• Train, coach, and evaluate FOH team members to maintain high performance.
• Provide feedback, enforce policies, and administer fair and consistent corrective action.
• Promote teamwork, accountability, and a fun, positive work environment.

Operational & Financial Management

• Prepare schedules, reports, and other operational documentation accurately and on time.
• Monitor labor and controllable costs while ensuring all positions are staffed appropriately.
• Ensure proper receiving, storage, and inventory control for all products and equipment.
• Support marketing, advertising, and promotional initiatives to drive sales.

Compliance & Safety

• Comply with all federal, state, and local regulations, including labor, health, and safety requirements.
• Follow company policies and procedures for cash handling and restaurant operations.

Requirements

• Minimum 2 years of management experience in a full-service, high-volume restaurant.
• Proven success in leadership and operational management.
• Strong communication, organization, and team-building skills.
• Ability to work collaboratively with management and staff to achieve results.
• Must be able to work nights, weekends, and holidays as required.

The Walk-On's Way

We lead with heart, hustle, and hospitality. Our Service Managers set the tone for the guest experience and inspire a culture of teamwork, energy, and excellence in every shift.

Equal Employment Opportunity (EEO)

Walk-On's Sports Bistreaux is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members. Employment decisions are based on merit, qualifications, and business needs.

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

REQUIREMENTS

Walk-On's Sports Bistreaux is more than just a place to grab a bite to eat-it's a story of heart, hustle, and the underdog spirit.

Our journey started in Baton Rouge, Louisiana, when two LSU walk-on basketball players turned their dream into reality. With no scholarships, no guarantees, and no spotlight, they built their success the same way they built Walk-On's: through hard work, teamwork, and never giving up. That drive has grown from a single restaurant into a nationally recognized brand, but we've never lost sight of our roots. At Walk-On's, we pride ourselves on scratch-made dishes with a Louisiana flair, a fun and welcoming game-day atmosphere, and a culture that treats every team member like family.

We believe that everyone-from the kitchen to the floor, from the host stand to management-has an important role to play in creating unforgettable guest experiences. When you join Walk-On's, you're joining a team that values energy, passion, and pride in every shift. We celebrate wins together, push through challenges side by side, and make sure our guests feel like part of the team, too. This isn't just a job-it's a chance to be part of a winning culture where you can grow, shine, and help carry on the Walk-On's tradition of turning hard work and hospitality into something truly special.

Our Core Values at Walk-On's: Teamwork - Every role matters, and we win together. Hospitality - We deliver unforgettable experiences with genuine care. Passion - We hustle hard, bring energy, and take pride in what we do. Growth - We invest in our people, offering opportunities to learn and advance. Community - We support and celebrate the neighborhoods we serve.