Senior Implementation Manager

Trident Consulting is looking for a " Sr. Manager Implementation " @ Jacksonville, FL (Hybrid - office)” for one of our clients.

Job Role: Sr. Manager Implementation

Location: Jacksonville, FL (Hybrid - office) Local candidate only

Contract Type: Only W2

Rate Card: $40- 45/hr on W2

Job Description:

Responsibilities:

• Senior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clients
• People and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practice
• Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
• Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
• Must work US business hours; 15% travel to client sites and internal engagements as required
• Delivery & Operations Management
• Oversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
• Monitor project health, milestone adherence, and quality of deliverables across concurrent client engagements
• Drive standardisation of implementation processes, methodologies, and documentation practices
• Manage delivery risks, scope changes, and cross-team dependencies proactively
• Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously

Platform & Technical Knowledge:

• ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle
• DirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
• Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
• Understanding of item processing and distributed capture workflows to support delivery oversight and client conversations
• Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions

Leadership, Soft Skills & Work Requirements:

• Excellent communication skills — presents complex information clearly to clients, executives, and cross-functional teams
• Senior leadership presence — influences without authority, builds trust, and drives alignment across stakeholders
• Contributes to practice strategy, hiring decisions, and operational planning at the management level
• Champions continuous improvement, knowledge sharing, and a collaborative team culture
• Must be available to work US business hours (North America client base)
• 15% travel required for client site visits, team engagements, and strategic meetings

About Trident Consulting:

Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.

We specialise in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.