IT Systems Administrator

Job Description

Job Description

Position Overview

The IT Systems Administrator is responsible for the support, maintenance, and troubleshooting of the organization’s IT infrastructure, including hardware, software, and network systems across the manufacturing and office facilities. This role requires effective communication with both technical and non-technical stakeholders, efficient problem-solving skills, and the ability to deliver both individual and team-based results.

Essential Duties & Responsibilities

1.      Technical Support:
Provide comprehensive IT support to all manufacturing and administrative personnel. Respond promptly to user requests, assess technical needs, and deliver effective solutions for hardware, software, and network-related issues.

2.      System Installation, Maintenance, & Troubleshooting:
Install, configure, upgrade, and maintain a wide range of software and hardware. Diagnose and resolve system errors, perform system updates, and coordinate with vendors as needed for advanced troubleshooting and software updates.

3.      Network Administration:
Support Cisco-based network infrastructure, including managing user access, configuring group permissions, setting up shared resources, and ensuring secure and efficient network operations throughout the facility.

4.      Application Support & Training:
Provide hands-on support and user training for applications such as Microsoft Office 365 (with emphasis on SharePoint), E2, WordPerfect, Cyber Security Defense platforms, and Windows operating systems.

5.      Vendor & Procurement Coordination:
Communication with vendors regarding software specifications, pricing, and purchasing. Assist in negotiating site licenses and coordinate volume purchases for standard facility software.

6.      Technical Consulting:
Collaborate with management and staff on the design, implementation, and configuration of network and domain solutions to meet evolving business needs.

7.      Continuous Improvement:
Maintain up-to-date knowledge of industry-standard software and hardware solutions. Proactively recommend and implement process improvements to enhance system reliability and user productivity.

8.      Additional Duties:
Perform other related duties as required to support IT and business objectives.

Qualifications & Skills

Required:

·         Associate’s degree (AA/AS) in a computer-related field plus two years’ relevant experience;
OR Bachelor’s (BA/BS) in Computer Science or related discipline;
OR any equivalent combination of education and experience.

·         Proficient in installation, configuration, and troubleshooting of computers, networks, and software.

·         Experience with Microsoft products, Sophos, AlienVault, Cisco systems, and common business applications.

·         Strong analytical, communication, and training skills, with the ability to explain technical concepts to non-technical users.

·         Ability to work both independently and collaboratively.

·         Organized, resourceful, and proactive in addressing technical challenges.

Preferred:

·         Associate’s degree (IT) plus 4 years’ experience or Bachelor’s with 2 years’ experience.

·         Industry certifications: A+, Network+, Security+, Cisco CCNA.

·         Experience with SQL Server and computer hardware assembly/disassembly.

·         Knowledge of government compliance and annual regulatory requirements.

Work Environment

·         On-site position. Remote work is not available.

·         Standard hours: 7:00 am to 3:30 pm, Monday through Friday; overtime as needed.

·         No travel required.

Security Clearance & Work Authorization

·         U.S. citizenship required.

·         Must be able to obtain and maintain a Secret Level security clearance if necessary.