Sales Associate

Job Description

Job Description

SUMMARY

Brixton is seeking a confident, enthusiastic Sales Associate who is passionate about creating customer loyalty, delivering an exceptional brand experience, and building lasting relationships both for Brixton and within the store. As a Sales Associate, you are the voice of the brand - engaging customers through authentic conversations and showcasing our original, innovative products. You’ll be a valued member of a team that celebrates individuality and encourages authenticity.

This is a part-time, non-exempt role based out of Ontario Mills, California, requiring availability for 3 days per week, 4-8 hours per shift, including at least one weekend day.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Consistently maintains 100% customer focus, delivering exceptional service with every interaction.
• Brings an optimistic presence to the team, fostering collaboration while building strong customer relationships that drive loyalty.
• Creates an inviting and inspiring store experience by modeling great customer service behavior and delivering personalized support.
• Contributes to a sense of pride and loyalty in the store through a positive attitude and commitment to brand values.
• Drives results by staying aware of and accountable to both individual and store goals.
• Ensures products are well-stocked, organized, and presented in an appealing and accessible way for customers.
• Maintains a clean, well-recovered, and customer-ready sales floor and back-of-house, in line with brand standards.
• Thrives in a fast-paced retail environment by offering creative solutions and tailored inspiration to meet customer needs.
• Demonstrates strong product knowledge, staying up to date on merchandise, promotions, and store policies to confidently answer customer questions.
• Provides thoughtful recommendations based on each customer’s preferences, needs, and style.
• Cultivates a warm and inviting atmosphere that reflects the store’s vision through authentic, approachable customer interactions.
• Operates the register with accuracy, including handling cash, processing credit cards, and supporting opening/closing procedures as needed.
• Assists with merchandise upkeep by straightening, restocking, dusting, and maintaining display areas, while contributing to visual merchandising and in-store displays.
• Locates requested items quickly and efficiently to enhance the customer shopping experience.
• Handles returns, exchanges, and refunds professionally, with a focus on timeliness and customer service.

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or general education degree (GED) preferred.
• Must be at least 18 years of age.
• Preferably have previous retail and/or customer service experience.
• Ability and flexibility to work nights, weekends, store openings & closings, and holidays due to store needs.
• Energetic, positive and passionate about Brixton.
• Strong communication and time management skills.
• Proven ability to provide a superior customer experience and drive customer loyalty.

SALARY RANGE

The base pay for this position is between $17.50-18.50 per hour. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.