Care Concierge - Park Slope Clinic, Patient Experience

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Park Slope‑5th Ave clinic in Brooklyn. Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued while also controlling the flow of appointments. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24 hours. Care Coordinators will guide our patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5‑star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need. Qualifications Previous customer service experience Someone who is hospitable, welcoming, and team‑orientated Strong communication skills and ability to multi‑task A strong attention to detail and willingness to grow BA/BSc degree preferred, not required What We Offer Exceptional patient service achieved by a well‑cared team. Career growth opportunities with flexibility and time for life outside work. One Medical paid membership. Mental health benefits: paid time off, support services through Journey Live & employer‑sponsored EAP program. Medical, Dental, Vision benefits and Commuter FSA Plan. 401(K) Safe Harbor Match: 100% match of first 3% of annual compensation and 50% of next 2% (max 4%). Generous paid time off including PTO, floating holidays, company holidays, mental health days. Commuter FSA plans (pretax savings for travel). Employee perks: discounted entertainment, travel, fitness gym memberships (Blink & Crunch). Company events: annual summer picnic and holiday awards. Physical Requirements Manual dexterity to manipulate office equipment and make written notations. Ability to use computer keyboard 90% of the workday. Hearing acuity to communicate over the telephone. Visual acuity to read information on the computer screen. Ability to sit, stand, walk for extended periods of time. Occasionally lift 10 pounds from floor to waist. We value empathy in our team members and a dedication to clinical excellence – whatever your work style – above all else. While we are looking for both entrepreneurial big‑thinkers and those devoted to day‑to‑day treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are confident you will find your niche and grow. Further success factors may include: Passion for hospitality and customer service. Self‑motivation and willingness to go above and beyond. Enjoyment of seeking opportunities to make an impact daily and connecting with people. A proactive, collaborative, team‑oriented attitude because we don’t work in silos. Celebrating wins and learning from losses with patients, colleagues, and the surrounding community. A resonance with our SPEAR‑IT values: Service Passion Empathy Accountability Respect Impact Teamwork ABOUT US: Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with over 40 clinics in the New York Tri‑State Area and 25 years of experience. Spear provides unprecedented patient access to physical and occupational therapy through a robust list of services covered by most major insurances. Since its founding, Spear has earned numerous accolades, including two national top physical therapy practice titles from the American Physical Therapy Association and WebPT, the Columbia Award for Leadership in Clinical Education, serving as official therapists to Olympic teams and Broadway shows, and feature coverage in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com. We may use artificial intelligence (AI) tools to support parts of the hiring process… final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr