Guest Services Associate

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. We are hiring a Guest Services Associate at Club Wyndham Kingsgate Resort in Williamsburg, VA. How You’ll Shine As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You'll Make an Impact Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible. What You’ll Bring Professional appearance and a positive, can‑do attitude. Excellent communication skills with the ability to read, write and understand English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast‑paced environment. Strong attention to detail and organization skills. Basic computer and office skills. How You'll Be Rewarded We offer a comprehensive benefits package to associates who work 30 or more hours per week: Medical, Dental, and Vision coverage Flexible spending accounts Life and accident coverage Disability insurance Paid time off, parental leave and holidays (subject to position and tenure; speak to recruiter for details) Wish day paid time to volunteer at an approved organization of your choice 401(k) with employer match (subject to eligibility requirements) Legal and identity theft protection plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Compensation The hourly rate for this role is $19.00. Temporary and/or seasonal associates are ineligible for paid time off. Equal Opportunity Employment Travel + Leisure Co. is an equal opportunity employer. All applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr Travel Leisure Resort Development Inc