End User Support Specialist

Role: EUC Engineer Location: Redmond, Washington(Onsite) Type: Contract Role Summary The End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing enterprise end-user technology environments. The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms. Key Responsibilities Standard Operating Environment (SOE) Create and maintain SOE images aligned with organizational standards. Develop and manage SOE configuration image projects. Update and maintain software images. Perform testing, validation, and quality assurance. Identify software conflicts and compatibility issues. Conduct malware protection activities during image creation. Maintain documentation and update ITSM records. Platform Engineering (Intune Administration) Recommend EUC platform standards and architecture. Evaluate desktop applications and consolidation opportunities. Test new standards against existing infrastructure. Document exceptions and technology evaluations. Track activities through ITSM processes. Software Distribution & Management (Intune/SCCM) Develop software packaging and deployment standards. Create deployment-ready packages (MSI, IntuneWin, etc.). Conduct pre-deployment testing. Ensure software licensing compliance. Schedule and monitor deployments. Troubleshoot installation failures. Maintain deployment documentation and reporting. Mobile Device Management (MDM) Configure and administer Microsoft Intune MDM. Manage device enrollment processes. Configure security policies and compliance controls. Deploy and manage mobile applications. Monitor compliance and generate reports. Support users with device enrollment and configuration. Active Directory Administration Implement and maintain AD security controls. Create and manage Group Policy Objects (GPOs). Monitor AD performance and health. Generate compliance and security reports. Maintain Active Directory documentation. Apple Device Management (JAMF) Administer JAMF Pro for macOS and iOS devices. Create and deploy policies and configuration profiles. Package and deploy macOS applications. Monitor compliance, inventory, and device health. Troubleshoot enrollment and device management issues. Maintain JAMF documentation. Required Skills & Qualifications Core Technical Skills Microsoft Intune SCCM / MECM Windows OS Engineering Active Directory Group Policy (GPO) JAMF Mobile Device Management (MDM) Endpoint Security PowerShell Scripting Software Packaging & Deployment SOE Image Creation & Maintenance Additional Skills Strong troubleshooting and analytical skills Excellent documentation abilities Identity and Access Management knowledge Experience supporting Windows and macOS environments Preferred Candidate Profile (5–8 Years Experience) This role is primarily focused on End User Support / EUC Operations rather than advanced engineering. Required Experience Troubleshooting laptop, desktop, and printer issues Understanding end-user problems and providing resolutions Escalating complex issues to L2/SME teams Ticket triaging and management Handling customer support calls Troubleshooting SCCM, Intune, and Autopilot deployments MFA implementation and support MAM/MDM administration Windows and macOS troubleshooting Printer setup and configuration VPN and network connectivity support ServiceNow ticket management Windows and macOS upgrades Microsoft 365 support: Outlook Teams OneDrive Soft Skills Excellent communication skills Customer-focused approach Strong problem-solving abilities Ability to work in a fast-paced support environment Deliverables Process Flow Documentation Knowledge Transfer and Mentoring Project Deliverables Documentation Data Conversion and Data Maintenance Support Industry Best Practice Recommendations Out-of-the-Box Solution Recommendations Technical Configuration and Development Support Functional Team Participation Additional duties as assigned #J-18808-Ljbffr